Ahmed Abdilahi
Arlington
Summary
Dynamic customer service professional with a strong work ethic and excellent communication skills, honed at Hallmark Aviation. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Experienced in managing high-pressure situations while ensuring compliance with safety protocols and operational efficiency. Proficient in passenger check-in and boarding procedures.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
12.2024 - Current
- Trained in Arrivals & Departures, Gate, and Bagroom operations with experience supporting efficient airport ground operations.
- Committed to delivering high-quality customer service while ensuring safety, accuracy, and timeliness across multiple work areas.
Crew Member
Shake Shack
Grand Prairie
11.2023 - 12.2024
- Provided exceptional customer service in a fast-paced environment.
- Prepared and served food and beverages according to company standards.
- Maintained cleanliness and organization of work area.
Traffic Director
Parking Company of America
11.2022 - 02.2023
- Directed traffic flow efficiently and safely in busy parking lots.
- Assisted customers with parking inquiries and provided excellent customer service.
- Managed parking lot inventory and ensured compliance with company policies.
Education
High School -
Juan Seguin High School
Arlington, Texas05.2024
Skills
- Excellent communication and interpersonal skills
- Ability to work efficiently in high-pressure environments
- Strong attention to detail
- Ability to multitask effectively
- Reliable and punctual
- Strong work ethic
- Proficient in POS systems
- Passenger check-in and boarding procedures
- Flight arrival and departure coordination
- Gate operations
- Customer assistance
- Baggage handling
- Ramp safety protocols
- Effective communication
- Problem-solving
- Adaptability in fast-paced environments
- Focus on on-time performance
- Customer satisfaction
- Decision-making
- Problem solving
- Time management
References
Available upon request.
Languages
English
Professional
Somali
Professional
Timeline
Customer Service Agent
Hallmark Aviation
12.2024 - Current
Crew Member
Shake Shack
11.2023 - 12.2024
Traffic Director
Parking Company of America
11.2022 - 02.2023
High School -
Juan Seguin High School