Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Abdul Ahad Bilal

Chicago,IL

Summary

Organized and results-driven project coordinator with hands-on experience supporting large-scale technology deployments and operations across educational environments. Skilled in project scheduling, asset management, documentation, and stakeholder communication. Proficient with tools, including ServiceNow, TIPWeb-IT, and Basecamp, to ensure operational accuracy, project tracking, and reporting, execution with precision, meeting deadlines, and promoting process improvement.

Overview

5
5
years of professional experience

Work History

IT Support & Process Improvement Coordinator

Americloud Solutions
Chicago, Illinois
08.2022 - Current
  • Supported cross-departmental technology deployment projects across 10 school sites, managing scheduling and tracking for over 10,000+ devices using TIPWeb-IT for asset management and ServiceNow for incident tracking and service requests.
  • Achieved 99% asset tracking accuracy, maintaining real-time records of inventory, technical issues, and equipment replacements.
  • Coordinated installation schedules, helping to reduce deployment delays by 15% compared to previous school years.
  • Utilized Basecamp to track project communications, task assignments, and timelines across teams and external vendors.
  • Generated weekly project reports highlighting task completion, risks, and next steps, supporting leadership decision-making, and issue resolution.

Customer Service Representative

Amazon
Hyderabad
10.2020 - 10.2021
  • Provided customer service support for US-based Amazon retail clients, addressing customer inquiries, resolving complaints, and ensuring high customer satisfaction.
  • Handled a high volume of service requests, maintaining an average resolution rate within company standards.
  • Collaborated with internal teams to escalate and resolve complex customer issues related to orders, deliveries, and returns.
  • Maintained detailed documentation of customer interactions using internal CRM tools.
  • Consistently met or exceeded performance targets related to response time, resolution accuracy, and customer satisfaction scores.

Education

Master of Science - Information Systems

Trine University
Angola, IN
12-2023

Bachelor's - Electrical And Electronics Engineering

Osmania University
Hyderabad
12-2020

Skills

  • Project scheduling and coordination
  • Asset management
  • Risk and issue tracking
  • Stakeholder communication
  • Microsoft Project and ServiceNow
  • Agile and waterfall methodologies
  • Google Workspace and SharePoint
  • Process improvement

Timeline

IT Support & Process Improvement Coordinator

Americloud Solutions
08.2022 - Current

Customer Service Representative

Amazon
10.2020 - 10.2021

Master of Science - Information Systems

Trine University

Bachelor's - Electrical And Electronics Engineering

Osmania University

Similar Profiles

CREATE PROFILE
Ahmed Abdul Ahad Bilal
Resume profile built at Resume-Now.com