Summary
Overview
Work History
Education
Skills
Open To Roles
Languages
Personal Information
Relocation Availability
Target Role
Timeline
Generic

AHMED AHMED

Columbus,USA

Summary

Target Role: Customer Experience Manager / Sales Manager / Data Analyst English Language Teacher

Overview

13
13
years of professional experience

Work History

Service Experience Department Manager

Nordstrom
Columbus, USA
08.2016 - Current
  • Consistently ranked in the top 10% of sales (Pacesetter Award) for four consecutive years (2019-2022), achieving over $500,000 in annual sales.
  • Led department operations to exceed sales and customer satisfaction KPIs through strategic coaching and team motivation.
  • Maintained expert knowledge of merchandise assortments to ensure high merchandising standards and product visibility.
  • Monitored team performance, customer feedback, and sales data to drive service improvements.
  • Ensured safety compliance and addressed workplace issues promptly with management.

Junior Market Research Analyst

Midwest Corporate Headquarters
Columbus, USA
03.2019 - 07.2021
  • Wrote and optimized SQL queries and performed advanced data analysis in Excel (VLOOKUPs, Pivot Tables, Conditional Logic, Visualization).
  • Collected, cleaned, and analyzed data from surveys, focus groups, and online research to support market strategy.
  • Contributed to the design of survey instruments and interpretation of consumer insights.
  • Supported the creation of marketing presentations and materials for clients and stakeholders.

Customer Service & Sales Associate

Von Maur
Columbus, USA
01.2013 - 08.2016
  • Delivered exceptional customer service, leading to increased repeat clientele and sales growth.
  • Partnered with marketing and sales teams to enhance the overall customer experience.
  • Conducted data reviews on customer interactions to identify service improvement opportunities.
  • Supported visual merchandising, inventory management, and sales campaigns.

Education

TEFL English Teacher - Teaching English To Speakers of Other Languages

TEFL
08.2025 - 10.2025

Google Data Analytics Certificate -

Coursera

Skills

  • Customer Experience
  • Retail Management
  • Data Analytics
  • Sales Strategy
  • Leadership & Training
  • Business Development
  • CRM Tools
  • Market Research
  • Strategic Communication
  • Microsoft Office (Word, PowerPoint, Excel)

Open To Roles

  • Dubai
  • Abu Dhabi
  • Sharjah

Languages

  • Somali
  • English, Fluent
  • Somali, Fluent

Personal Information

  • Nationality: U.S. Citizen
  • Driving License: Valid U.S. Driving License
  • Visa Status: Outside UAE - Relocating to UAE

Relocation Availability

Available to relocate to the UAE immediately

Target Role

  • Customer Experience Manager
  • Sales Manager
  • Data Analyst

Timeline

TEFL English Teacher - Teaching English To Speakers of Other Languages

TEFL
08.2025 - 10.2025

Junior Market Research Analyst

Midwest Corporate Headquarters
03.2019 - 07.2021

Service Experience Department Manager

Nordstrom
08.2016 - Current

Customer Service & Sales Associate

Von Maur
01.2013 - 08.2016

Google Data Analytics Certificate -

Coursera
AHMED AHMED