Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Jones

Quincy,MA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Service Experience Representative

Nordstrom
10.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered average of phone calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Hostess

Legals Seafood
02.2021 - 10.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Coffee Barista

Panera Bread
06.2020 - 02.2021
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.

Cashier

Stop And Shop Supermarket
01.2020 - 06.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Quincy High School
Quincy, MA
06.2022

Skills

  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Billing Procedures
  • Customer Satisfaction
  • Customer Account Management
  • Rewards Programs
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Experience
  • Credit Card Applications

Timeline

Service Experience Representative

Nordstrom
10.2021 - Current

Hostess

Legals Seafood
02.2021 - 10.2021

Coffee Barista

Panera Bread
06.2020 - 02.2021

Cashier

Stop And Shop Supermarket
01.2020 - 06.2020

High School Diploma -

Quincy High School
Alyssa Jones