Laura Mottola

Provide customer satisfaction through exceptional customer service, addressing concerns promptly, and providing a welcoming store environment. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Follow published procedures and work with Amazon and /National Accounts to resolve customers issues.
• Maintain accurate and up-to-date records of all transactions and communications.
• Coordinate with internal teams to ensure timely delivery of goods and services.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
• Process Custom entries for clearance of good.
• Maintained up-to-date knowledge of customs regulations and tariffs to provide accurate advice to clients regarding import-related matters.
• Coordination of shipments from Airline, ocean piers and container freight to the customer destinations.
• Negotiated competitive rates with carriers to optimize shipping costs for clients, resulting in increased profit margins for the company.
• Managed a high volume of daily transactions, ensuring accuracy and efficiency in data entry and recordkeeping.

• Collaborated with management to develop strategies for meeting sales goals and increasing revenue.
• Maintained a clean, organized, and safe work environment for both employees and customers.
• Contributed ideas during team meetings aimed at optimizing workflows, enhancing services offered by the copy center.
• Managed high-volume print jobs for corporate clients, ensuring accuracy and timely delivery.
• Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
• Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
• Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.