Porsche Veneracion
Daly City,CA
Summary
Dynamic Service Experience Representative with a proven track record at Nordstrom Rack, excelling in customer service and complaint handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in time management and maintaining attention to detail, ensuring a seamless shopping experience while driving engagement with promotions.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
06.2025 - Current
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and timely service at point of sale.
- Collaborated with team members to maintain store presentation and organization standards.
- Resolved customer complaints effectively, contributing to increased satisfaction levels.
- Monitored inventory levels, restocking items as necessary to meet customer demands.
- Provided knowledgeable support on promotions and loyalty programs to drive engagement.
Cashier
Krispy Kreme
07.2023 - 07.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Provided exceptional customer service, resolving inquiries and complaints promptly and professionally.
- Collaborated with team members to improve workflow efficiency during peak hours.
Marketing Intern
YEEE!
06.2021 - 08.2021
- Developed and executed social media campaigns to enhance brand visibility.
- Conducted market research to identify trends and customer preferences.
- Collaborated with cross-functional teams to create promotional materials.
- Assisted in organizing events and webinars to engage target audience.
- Created engaging content for newsletters and blog posts to drive engagement.
Education
High School Diploma -
Jefferson High School
6996 Mission St, Daly City, CA05-2029
Skills
- Complaint handling
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Service Experience Representative
Nordstrom Rack
06.2025 - Current
Cashier
Krispy Kreme
07.2023 - 07.2025
Marketing Intern
YEEE!
06.2021 - 08.2021
High School Diploma -
Jefferson High School