Hosay Ahadi
North Hollywood,CA
Summary
Motivated and reliable customer service specialist with a passion for helping clients feel confident and supported. Experienced in handling transactions, identifying customer needs, and creating a warm, professional service experience. Brings strong attention to detail, excellent communication skills, and the ability to stay calm and efficient in busy environments. Committed to maintaining accuracy, protecting customer information, and representing the bank with professionalism and integrity. Eager to grow within the banking field and contribute to a team that values trust and customer care.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Service Experience Representative
Nordstrom.com
North Hollywood, 91601
11.2023 - Current
- Greeting customers, assisting them with their purchases, and ensuring a positive shopping experience.This includes answering questions and providing information about products and promotions.
- Transaction Management: Handeling cash and electronic payments, process transactions accurately, and ensure that the cash register is balanced at the end of the shift. This includes scanning items, applying discounts, and managing returns or exchanges.
- Store Presentation:Contributing to the overall presentation of the store by keeping the checkout area tidy and organized, which enhances the shopping environment for customers.
- Team Collaboration: Often work closely with other team members in sales and stock support roles, collaborating to ensure that the store runs efficiently and that customer needs are met promptly.
- Opening Credit cards and providing the information about Nordy Clup.
- Handling the cash room and sales audits.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance service quality and efficiency.
- Developed relationships with customers to ensure satisfaction with the product or service provided.
- Performed data entry tasks to update customer accounts and records as necessary.
Interim Assistant Manager
Nordstrom Rack
North Hollywood, 91601
12.2024 - 06.2025
- Supported daily store operations, merchandising, and customer service to ensure a seamless shopping experience.
- Drove credit card acquisition efforts, contributing to the stores recognition with the April 2025 Championship Belt for Nordy Club Credit Card Accounts.
- Ranked 4th in Q2 at the LA Valley district with 134 new accounts, surpassing team goals and demonstrating strong sales and customer engagement skills.
- Demonstrated ownership of disciplines and process adoption through technology and innovation that enhanced the customer experience.
- Assisted the Service Experience Manager in coaching and developing an interactive team of specialists, driving education efforts through influence and coaching to ensure adoption of new behaviors and processes.
- Built strong relationships with merchandising and store teams to effectively lead and integrate change initiatives that promoted a customer-first culture.
- Supported financial and budgeting responsibilities with the Service Experience Manager to drive efficiencies and continuous improvement across the store.
- Maintained compliance with all procedures for customer information security and privacy, including education, issue resolution, and risk management.
- Performed all Service Experience, Cash Room, and Communication procedures accurately and efficiently.
Teacher's Assistant
Exploring minds Montessori school
Valley Village, California
09.2023 - 12.2023
- Assisted lead teacher in preparing lesson plans and educational activities.
- Supported classroom management by maintaining a positive learning environment.
- Guided students in individual and group activities to enhance learning experiences.
Sales Floor Associate
M.Fredric
Studio City, California
02.2023 - 10.2023
- Assisted customers with product selections and inquiries on the sales floor.
- Maintained organized displays to enhance visual merchandising and product accessibility.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
Technical Services Clerk
Agricultural Development of Afghanistan, ADF
Afghanistan , Afghanistan
01.2021 - 08.2021
- Processed technical service requests from agricultural development teams.
- Maintained accurate records of equipment and service histories.
- Collaborated with cross-functional teams to improve service delivery efficiency.
- Assisted customers with technical inquiries and troubleshooting.
- Created reports on system performance data for management review.
- Prepared various Technical Evaluation trackers, checking customers along with the number of loans, and evaluating their monetary status.
- Evaluated various Technical Reports and customers from different Regions of the country.
Education
Master Professional - Advanced Technology in Horticulture
Agriculture University of Tirana, Albania
01.2022 - 09.2022
Bachelor Of Science In Plant Protection - Agriculture Faculty
Kabul University, Afghanistan
01.2015 - 12.2018
Sultan Razia High School
Afghanistan , Afghanistan Skills
- Transaction management
- Customer relationship management
- Data entry
- Cash handling
- Problem solving
- Effective communication
- Sales transactions
- Client assessment
- Customer account management
- Credit card payment processing
- Merchandise upselling
- Multitasking capacity
- Microsoft office
- Computer skills
- Senior leadership support
- Money handling
- Account management
- Direct sales
- Understanding customer needs
Languages
English
Full Professional
Persian
Native/ Bilingual
Certification
- Certificate of Completion – Empowering the Future Leaders of the Agricultural Sector, Michigan State University
- Certificate of Completion – Computer Technology Training Course, USAID Women’s Leadership Development Project (WADAN), Apr–Jun 2019
- Leadership Certificate, Nordstrom
- Certificate in Professional Email Communication in English, Georgia Institute of Technology
Timeline
Interim Assistant Manager
Nordstrom Rack
12.2024 - 06.2025
Service Experience Representative
Nordstrom.com
11.2023 - Current
Teacher's Assistant
Exploring minds Montessori school
09.2023 - 12.2023
Sales Floor Associate
M.Fredric
02.2023 - 10.2023
Master Professional - Advanced Technology in Horticulture
Agriculture University of Tirana, Albania
01.2022 - 09.2022
Technical Services Clerk
Agricultural Development of Afghanistan, ADF
01.2021 - 08.2021
Bachelor Of Science In Plant Protection - Agriculture Faculty
Kabul University, Afghanistan
01.2015 - 12.2018
Sultan Razia High School