Deanne Sanders Kelly
Kendall Lane Covington Ga
Summary
Customer-focused professional with a strong background in customer service and technical support. Specializes in efficient problem resolution and maintaining high satisfaction levels. Proficient in Microsoft Office and skilled in multitasking, thrives in fast-paced environments while delivering organized and reliable service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results Companies
Atlanta
11.2024 - 02.2025
- Responded to inbound customer calls, resolving questions and concerns efficiently.
- Documented customer interactions accurately in company systems to maintain records.
- Assisted customers with account issues, billing inquiries, and service requests.
- Upheld high standards of customer satisfaction and professionalism in all interactions.
Customer Service Representative
Firstsource Solutions
Atlanta
07.2022 - 12.2024
- Entered and updated data in company databases with precision and accuracy.
- Maintained organized records and files to enhance access efficiency.
- Facilitated scheduling and communication among office personnel for streamlined operations.
- Provided comprehensive administrative support to team members, ensuring seamless workflow.
Work From Home/Firstline
Help Desk / Technical Support Assistant
Mission
03.2020 - 04.2021
- Resolved hardware and software issues for optimal system performance.
- Assisted users with troubleshooting to enhance operational efficiency.
- Managed support tickets and escalated critical issues as required.
- Installed and configured software and peripherals to meet user needs.
- Maintained accurate records of service requests for effective tracking.
Education
Associate of Science -
Grantham University
Lenexa, KS01-2017
Skills
- Customer Service & Call Handling
- Email & Chat Support
- Ticketing Systems
- Help Desk & Technical Support
- Problem Solving & Conflict Resolution
- Issue resolution
- Complaint resolution
- Technical resolution
- Customer support
- Time Management & Multitasking
- Time management
- Attention to Detail
- Detail orientation
- Professional Communication
- Strong communication
- Teamwork
- Independent work
- Remote Work & Virtual Support
- Data Entry & Documentation
- Data Entry Systems
- Data management
- Documentation
- Operating System Support
- Microsoft Office
- Microsoft Office Suite
- Outlook & Email Management
- CRM Software Knowledge
- Logistics Coordination
- Billing Support
- Transaction Management
- Troubleshooting
- Call center management
- Remote work platforms
- Ticketing management
- Office administration
- Microsoft office
- Transaction Management
- CRM Software Knowledge
Certification
- Customer Service Training
- Computer Skills Training
- Call Center Training
Work From Home Strengths
- Reliable internet and computer skills
- Ability to work independently
- Strong communication skills
- Organized and dependable
- Fast learner and team player
Timeline
Customer Service Representative
Results Companies
11.2024 - 02.2025
Customer Service Representative
Firstsource Solutions
07.2022 - 12.2024
Work From Home/Firstline
Help Desk / Technical Support Assistant
03.2020 - 04.2021
Associate of Science -
Grantham University