Arryiess McNulty
McComb,MS
Summary
Customer-focused Tech Support and Service Specialist with over 3 years of experience resolving complex issues and delivering
exceptional support via phone, chat, and email. Expert in navigating multiple software systems, troubleshooting technical
problems, and providing strategic solutions. Skilled at critical thinking, multitasking, and collaborating across teams to enhance
customer satisfaction and loyalty. Adaptable, professional, and driven to exceed expectations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise
Remote - Ms
05.2023 - 06.2025
- Provided customer support for CVS members in a high-volume call center environment
- Assisted with account questions, orders, payments, and issue resolution
- Maintained strong communication, multitasking, and problem-solving skills while working remotely
- Met performance and customer satisfaction goals consistently
Technical Support Representative
Conduent
Remote - Ms
07.2025 - 11.2025
- Assisted customers with troubleshooting technical and account-related issues
- Provided professional support through phone, chat, and computer systems
- Resolved customer concerns efficiently while maintaining high customer satisfaction
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment
Customer Experience Agent
Teleperformance USA
Remote - Ms
12.2025 - 05.2026
- Handled inbound customer calls assisting with banking accounts, payments, transactions, and general financial inquiries
- Resolved customer issues through account research, troubleshooting, and clear step-by-step guidance
- Delivered high-quality customer service while maintaining professionalism and adherence to financial compliance standards
- Documented all customer interactions accurately in internal systems to ensure proper tracking and follow-up
- Met or exceeded performance metrics including call quality, efficiency, and customer satisfaction scores
Education
High School Diploma -
Mccomb High School
McComb, MSSkills
Customer service & call handling
Outbound & inbound calling
Technical troubleshooting
Familiar with iOS & macOS
Call scripting & compliance adherence
De-escalation & problem resolution
Time management in fast-paced environments
Timeline
Customer Experience Agent
Teleperformance USA
12.2025 - 05.2026
Technical Support Representative
Conduent
07.2025 - 11.2025
Customer Service Representative
Everise
05.2023 - 06.2025
High School Diploma -
Mccomb High School