Kem'Mya Jenkins
TTEC
Powder Springs,GA
4
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed customer inquiries using electronic health record systems to ensure accurate information delivery.
- Assisted patients with appointment scheduling, demonstrating adaptability in navigating complex healthcare technologies.
- Documented customer interactions accurately in CRM systems, ensuring data integrity for service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Trainer / Crew Member
2 Years 8 Months- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations during training sessions.
Education
High School Diploma
Skills
Customer Service & Call Handling
Healthcare Member Support
Billing Support
Claims verification
EHR compliance
Data Entry & Documentation
Data management
Dispute resolution
Performance Metrics
Conflict Resolution
HIPAA
Empathy
Timeline
Customer Service Representative
TTEC
10.2024 - 07.2026Read More
Crew Trainer / Crew Member
Cook Out
02.2022 - 10.2024Read More
Cobb Horizon High School
High School Diploma
Read More