Pamela Sturgies
Richardson,TX
Summary
Dynamic Service Experience Representative with a proven track record at Nordstrom, excelling in relationship building and complaint investigation. Leveraged CRM software to enhance customer satisfaction and drive business development, consistently exceeding service standards. Recognized for adaptability and delivering exceptional results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Service Experience Representative
Nordstrom
11.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
NARS Manager
Nordstrom
09.2023 - 11.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Service Experience Representative
Nordstrom.com
10.2022 - 09.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Experience Representative
Nordstrom Rack
11.2021 - 10.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Engagement Coordinator
HomeGoods
01.2019 - 11.2021
- Summarized complicated topics into simple formats for better understanding.
- Built and maintained relationships with community organizations.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
Sales Associate
HomeGoods
11.2017 - 01.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
Assistant Managing Partner
Brighton Collectibles
04.2001 - 07.2003
- Hired new employees and trained
- Traveled to various stores to open and hire, stock and train new employees
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
Sales Manager
Communication Technologies
11.1997 - 03.2001
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Journalism And Mass Communication
Columbia College
Chicago, IL06.2000
Skills
- CRM software
- Call center experience
- Merchandise upselling
- Refunds processing
- Transaction processing
- Complaint investigation
- Business development
- Organizational skills
- Adaptability and flexibility
- Relationship building
Timeline
Service Experience Representative
Nordstrom
11.2024 - Current
NARS Manager
Nordstrom
09.2023 - 11.2024
Service Experience Representative
Nordstrom.com
10.2022 - 09.2023
Service Experience Representative
Nordstrom Rack
11.2021 - 10.2022
Engagement Coordinator
HomeGoods
01.2019 - 11.2021
Sales Associate
HomeGoods
11.2017 - 01.2019
Assistant Managing Partner
Brighton Collectibles
04.2001 - 07.2003
Sales Manager
Communication Technologies
11.1997 - 03.2001
Bachelor of Science - Journalism And Mass Communication
Columbia College