AHMED ALI
Burnsville,MN
Summary
Over 3 years of experience in this field. Excellent reputation for resolving problems and improving customer satisfaction. Exceptional leadership skills developed through work experience in school. Proficient computer literacy has proven through work experience in the front desk. Applications, spreadsheet, and social media and also helping the community. Proven ability to manage multiple projects while meeting challenging deadlines. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
JEC MILLER
Edina, MN
07.2020 - Current
- Work with individuals in group home setting with dual diagnosed of severe mental health illness and developmentally disabled
- Assist mental health /developmental disabilities consumers with daily living
- Provide assistance to individuals with mental health conditions in community-based setting with daily activities as well as facilitating community involvement
- Direct care for developmentally disabled adults including passing of medication, preparing meals, transporting, personal cares
- Provide quality support service to individuals with mental health illnesses and physical disabilities in independently living setting
- Build relationship with individual treat with respect and dignity
- Knowing that have all kinds of freedom and rights to make their own decisions and know that person is there to make their day go easy and fast, and help them be independent.
Behavioral Specialist
Minneapolis Public Schools
Minneapolis, MN
08.2019 - Current
- Mentoring and Tutoring 9-12 grades, working with behavior kids and non-behavior all different
- Worked with students in groups and one-on-one settings
- Coordinates between teachers and parents to implement behavioral interventions
- Received training I needed to help students out with their homework, their struggles and emotional behaviors
- Trained in assisting students with personal and school related issues, such help their parents get involved and see what their kids are doing and how their educational skills are going
- Interpreting for Somali parents who their kids go to this school
- Gather and analyze data, apply endings to enhance instruction and increase student learning opportunities
- Served as school-based consultant to general education, particularly supporting students in-process for special education eligibility and/or self-contained placement
- Provided behavioral support for students diagnosed with emotional, academic, and behavioral disabilities within school system.
Customer Services Coordinator
Minneapolis Park and Recreations Board
Minneapolis, MN
07.2016 - Current
- Provided administrative and clerical support for Customer Service Department, specially data entry, and electronic/manually management and maintenance
- Provided excellent customer service by identifying and resolving customer complaints, as-well-as directing specific technical or service issues to appropriate personnel
- Welcome clients, guests, and employees and make sure people are comfortable
- Handle telephone calls and direct them to right place
Teacher
Ayeeyo Child Care Center
Minneapolis, MN
07.2018 - 11.2020
- Coached student teachers on useful planning methods, instructional effectiveness, and classroom management in preparation for classroom success upon entry level
- Help children to discover new interests by introducing them to art, music, sports, and other potential hobbies
- Ensure children are learning positive behaviors and providing guidance or approved discipline, preparing children to enter next level of care or for entry into school
- Teach them how to communicate with others without using curse words and disrespect one another.
Program Coordinator
Mary T INC Rich
, MN
01.2018 - 12.2019
- Monitor residential facilities to ensure ongoing compliance with all agency practices, policies and procedures and governmental regulations
- Provide exceptional customer service in demanding environment along with accurate record keeping while maintaining high level of confidentiality
- Monitored individual formal outcomes, daily living goals, medication administration, financial assistance, community involvement and documentation
- Check medications errors and correct
- Manage household budget, scheduled weekly and monthly individual appointments.
Call Center Representative
UCare Minnesota
Minneapolis, MN
01.2017 - 12.2018
- Maintained 99% customer service satisfaction ratings through quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Used consultative way approach to understand customer needs and recommend relevant offerings.
- Learned and maintained in-depth understanding of Services information, providing knowledgeable responses to diverse questions.
- Resolved concerns with services to help with retention.
- Delivered prompt service to prioritize customer needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information to client we have.
Education
Associate of Science -
Minneapolis Community And Technical College
Minneapolis, MN08.2025
Skills
- Diet and Nutrition
- Relationship Building
- Time Management
- Team Collaboration
- Clear Communication
- CPR Certification
- First Aid Certification
- Computer Software
- Bilingual
Certification
- NCPCT - Patient Care Technician
- CPCT/A - Patient Care Technician/Assistant
Languages
Somali
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Support Professional
JEC MILLER
07.2020 - Current
Behavioral Specialist
Minneapolis Public Schools
08.2019 - Current
Teacher
Ayeeyo Child Care Center
07.2018 - 11.2020
Program Coordinator
Mary T INC Rich
01.2018 - 12.2019
Call Center Representative
UCare Minnesota
01.2017 - 12.2018
Customer Services Coordinator
Minneapolis Park and Recreations Board
07.2016 - Current
Associate of Science -
Minneapolis Community And Technical College