Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ahmed Alsamrayi

Corona,CA

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Number years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

TECHNICIAN

Strategic systems
09.2021 - Current
  • Work in different location IT help desk and disk side support Active Directory: add user, remove user and reset password for user
  • Network setup and install OS image to laptop and PC, install the Update and Install all the drive, help the employees to fix any issues, add the client to system and add printers And any devices to system, fix any issue for laptops and computers.

IT Desk Support Technician

Tech Service Today Agency
07.2018 - Current
  • Provided technical assistance and support to end-users regarding computer hardware, software, and networking issues.
  • Installed, configured, and maintained desktop operating systems and software applications.
  • Troubleshooted hardware and software problems, diagnosed root causes, and implemented effective solutions to minimize downtime and disruption.
  • Conducted hardware repairs, upgrades, and replacements as required.
  • Collaborated closely with IT teams to ensure adherence to security protocols and assist in enforcing IT security policies.
  • Maintained accurate records of IT assets, configurations, and support activities.

Self-employee sales on eBay
01.2018 - Current
  • Fix and repair laptop and computer
  • Then list those items on EBay, also do the purchase management and take care of shipping / customer service.

TECHNICIAN

All green electronics recycling
10.2020 - 09.2021
  • Team leader for PC department Leading the people to build the computers and deployed the PCs with windows 10 By using the network and build, fix the apple laptop and PCs and deployed with Mac O.S Network engineering and system admin Setup network for company and add/remove and manage the Employee information for employees

IT TECH & EBAY Sales

Techwaste recycling
01.2014 - 06.2018
  • Setup computers and phones
  • TEST PC and wipe hard drive
  • Testing department
  • Tested and repaired PCs, laptops and Apple computers
  • Conducted general maintenance and re-installations
  • Removed hard drives for cleaning or destruction
  • Wiped and tested hard drives
  • Customized equipment for hard drive wiping
  • Completed client paperwork for computer certification
  • Reset the cisco switch to factory and Make ready for sale.

TECH & Data Destruction Supervisor and customer service

E World computer store
10.2013 - 01.2014
  • Tech
  • Tested and repaired PCs, laptops and Apple computers
  • Conducted general maintenance and re-installations
  • Removed hard drives for cleaning or destruction
  • Wiped and tested hard drives
  • Customized equipment for hard drive wiping
  • Completed client paperwork for computer certification
  • Help the customers when they come to store and fix the issue or sale to customers

Data Destruction Supervisor

All Green electronics Recycling
10.2010 - 09.2013
  • Supervised and trained technicians for testing department
  • Tested and repaired PCs, laptops and Apple computers
  • Conducted general maintenance and re-installations
  • Removed hard drives for cleaning or destruction
  • Wiped and tested hard drives
  • Customized equipment for hard drive wiping
  • Completed client paperwork for computer certification.

Project Manager

Speactoon Program TV
04.2006 - 05.2010
  • Conducted network administration and support for 50 employees of the largest children’s television network
  • Provided daily support of LAN/WAN infrastructure
  • Backed up IOS images from PCs and converted to new ones
  • Repaired and maintained all hardware and software
  • Installed and connected all operating systems to servers.

Education

Cisco certifications -

04.2021

B.S. Computer Science -

Al Mansour University
09.2000

Skills

  • User Training
  • System Troubleshooting
  • Quality Control
  • Issue Analysis

Certification

Cisco certifications, CSCO13731084

Timeline

TECHNICIAN

Strategic systems
09.2021 - Current

TECHNICIAN

All green electronics recycling
10.2020 - 09.2021

IT Desk Support Technician

Tech Service Today Agency
07.2018 - Current

Self-employee sales on eBay
01.2018 - Current

IT TECH & EBAY Sales

Techwaste recycling
01.2014 - 06.2018

TECH & Data Destruction Supervisor and customer service

E World computer store
10.2013 - 01.2014

Data Destruction Supervisor

All Green electronics Recycling
10.2010 - 09.2013

Project Manager

Speactoon Program TV
04.2006 - 05.2010

Cisco certifications -

B.S. Computer Science -

Al Mansour University
Ahmed Alsamrayi