Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ahmed Donkol

Miami,FL

Summary

As an undergraduate student majoring in Business Analytics at Florida International University, I have pursued opportunities to enhance my skills and experiences beyond academics. During my time in Cairo, I volunteered at a local community center where I supported educational programs and coordinated events, developing strong organizational and teamwork abilities. At FIU, I actively participate in student-led workshops and projects focused on data analytics and business problem-solving, applying my academic knowledge in real-world scenarios. I also engage in leadership activities that emphasize personal development, effective communication, and cultural engagement. My passion for learning, leadership, and making meaningful contributions drives me to excel both academically and within my local communities.

Overview

3
3
years of professional experience

Work History

Desk Assistant

Bnaia
01.2024 - 08.2024

Generated necessary documents for employer.

Conducted thorough client information collection.

Office Assistant

Masheed
06.2023 - 08.2023
  • Handled customer requests and maintained accurate notes for each request
  • Proactively addressed client complaints and resolved them
  • Ran errands around talking with suppliers

Bookkeeping Assistant

Hilton
05.2023 - 08.2023
  • Proficient in organizing business documents systematically by date and transferring data into Excel sheets for streamlined access and analysis
  • Kept the area as representable as possible at all times
  • Analyze financial data to identify trends, discrepancies, or areas for improvement
  • Handled multiple tasks and deadlines while effectively utilizing my time

Marketing Team Leader

Bnaia
01.2022 - 06.2023
  • Fostered client retention with effective relationship management.
  • Delivered high-quality customer service to foster client relationships.
  • Identified and addressed problems in order processing.
  • Conducted interviews for prospective sales associates.
  • Engaged new customers to establish relationships.
  • Maintained a spotless atmosphere for optimal customer satisfaction.

Education

Business Analytics -

Florida International University
Miami, FL
08.2027

High School Diploma - High School

Cairo English School
Cairo
06.2023

Skills

  • Customer Service: Adept at addressing customer inquiries and resolving issues with a proactive and professional approach
  • Communication Skills: Strong ability to engage with clients, colleagues, and stakeholders, ensuring clear and effective exchanges
  • Time Management: Highly skilled in prioritizing tasks, meeting deadlines, and managing multiple responsibilities efficiently
  • Leadership: Experience in mentoring and onboarding new team members to ensure smooth integration and performance
  • Conflict Resolution: Ability to calmly and effectively resolve disputes or complaints
  • Professional Demeanor: Consistently maintain a polite and courteous attitude with clients and colleagues
  • Listening Skills: Strong ability to actively listen and understand client or visitor needs
  • Team Collaboration: Experience working in teams to ensure smooth operations
  • Multi-Tasking: Skilled in managing multiple tasks and priorities efficiently
  • Calendar Management: Expertise in scheduling appointments and managing calendars
  • Attention to Detail: Ability to notice small errors and ensure accuracy in records and communications
  • File Management: Proficient in organizing and maintaining both digital and physical files
  • Reception Tools: Familiarity with phone systems, multi-line switchboards, and office equipment like printers/scanners
  • Email Management: Proficient in managing high volumes of email correspondence professionally

Accomplishments

As a dedicated Business Analytics student at FIU, I have achieved a 3.5+ GPA, demonstrating consistent academic excellence and earning a partial academic scholarship. I successfully completed coursework projects in data analytics, programming, and statistics, applying theoretical concepts to practical challenges. Beyond academics, I volunteered at a community center in Cairo, where I coordinated events and supported educational programs, showcasing my leadership and organizational skills. At FIU, I actively participated in student-led workshops and group projects, enhancing my teamwork and problem-solving abilities. Additionally, I leveraged my bilingual fluency in English and Arabic to collaborate with peers from diverse backgrounds and attended workshops focusing on leadership and communication to complement my academic learning. My adaptability, time management, and proficiency in tools like Microsoft Excel and Word have allowed me to balance academic, extracurricular, and personal commitments effectively.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Russian
Elementary

Timeline

Desk Assistant

Bnaia
01.2024 - 08.2024

Office Assistant

Masheed
06.2023 - 08.2023

Bookkeeping Assistant

Hilton
05.2023 - 08.2023

Marketing Team Leader

Bnaia
01.2022 - 06.2023

Business Analytics -

Florida International University

High School Diploma - High School

Cairo English School
Ahmed Donkol