Sara Petrovic
Chicago,IL
Summary
Experienced hospitality worker with 5+ years of experience in the tourism and hospitality industry. Demonstrated leadership skills and a strong ability to think resourcefully and creatively. Passionate about analyzing and forecasting market trends to drive strategic decision-making. Excels in developing and implementing innovative solutions to optimize business performance and enhance customer experiences.
Overview
2025
2025
years of professional experience
Work History
Front Desk Manager
VOCO
Chicago, IL
02.2024 - 06.2024
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Prioritized safety protocols by enforcing security measures at all entrance points.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Ensured data accuracy through regular audits of guest profiles.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
Housekeping Supervisor/Manager
Hotel Chicago
Chicago
4 2023 - 01.2024
- Assisted manager in resolving problems with management
- Provided orientation and training to housekeeping staff
- Managed inventory and ordered supplies
- Issued supplies and equipment to staff
- Implemented and enforced high standards of cleanliness and hygiene in all areas of the hotel
- Offered high-quality customer service.
Customer Service Specialist
Net TV Plus
Chicago
07.2021 - 03.2023
- Recorded product or service failure complaints and notified appropriate departments
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
- Maintained financial accounts by processing customer adjustments
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Increased efficiency and team productivity by promoting operational best practices
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Hotel Front Desk Supervisor Season
Chatham Tides Inn
Chatham
02.2021 - 08.2021
- Collected room deposits, fees and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Resolved service-related problems and documented actions in system
- Informed guests of hotel security features and offered details regarding fire and emergency procedures
- Confirmed relevant guest information and payment methods to prevent fraud
- Prepared weekly employee work schedules for team members.
Hostess Manager
Alden & Harlow
Boston
11.2019 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Checked and restocked server areas and organized and got change for front counter
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Managed event contracts, estimates, event profiles and post-event summaries
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Housekeeping Supervisor
Hyatt Regency
New Orleans
09.2019 - 03.2020
- Created and implemented training programs to enhance employee performance
- Improved process efficiency through effective inventory control in alignment with client standards
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Kept building entryway glass clean and polished for professional presentation
- Restocked room supplies such as facial tissues for personal touch with every job
- Increased employee performance through effective supervision and training
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Banquet Server
Hyatt Regency Belgrade
Belgrade
10.2018 - 03.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Delivered catered food and supplies to facility for on-time set-up
- Smoothly circulated appetizer and drink trays around [Type] events, offering selections to guests
- Fostered enjoyable event atmosphere through friendly guest interactions
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
- Kept track of event finances, including initial deposits, due payments and final balances
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Tourism And Hospitality
College of Tourism And Hospitality - Serbia
Bachelor of Tourism Studies - Tourism And Hospitality
College of Tourism - Belgrade, Serbia
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Taylor Business Institute
Skills
- Responsible
- Excellent
- Kindness
- Friendliness
- Ability to fit to different position
- Very Good
- Working extra hours
- Ready for learning new skills and improving
- English
- Dedicated Customer Service professional
- Knowledge of service delivery
- Proven multitasking abilities
- Maintaining professional relationships
- Increasing profitability
- Driving business results
- Customer Service Specialist
- Recorded product or service failure complaints
- Notified appropriate departments
- Assisted customers with needs
- Opening accounts
- Depositing or transferring funds
- Updating account details
- Signing up for new services
- Maintained financial accounts
- Processing customer adjustments
- Took payment information
- Placed orders
- Addressed customer complaints
- Mitigated dissatisfaction
- Employing timely and on-point solutions
- Offered internal and external customers first-rate customer service
- Maximizing satisfaction
- Business success
- Increased efficiency
- Team productivity
- Promoting operational best practices
- Achieved high satisfaction rating
- Proactive one-call resolutions of customer issues
- Answered average of 200 calls, emails and faxes per day
- Addressing customer inquiries
- Solving problems
- Providing product information
- Depositing or transferring funds
- Updating account details
- Signing up for new services
- Maintained financial accounts
- Processing customer adjustments
- Took payment information
- Placed orders
- Addressed customer complaints
- Mitigated dissatisfaction
- Employing timely and on-point solutions
- Offered internal and external customers first-rate customer service
- Maximizing satisfaction
- Business success
- Increased efficiency
- Team productivity
- Promoting operational best practices
- Achieved high satisfaction rating
- Proactive one-call resolutions of customer issues
- Answered average of 200 calls, emails and faxes per day
- Addressing customer inquiries
- Depositing or transferring funds
- Updating account details
- Signing up for new services
- Maintained financial accounts
- Processing customer adjustments
- Took payment information
- Placed orders
- Addressed customer complaints
- Mitigated dissatisfaction
- Employing timely and on-point solutions
- Offered internal and external customers first-rate customer service
- Maximizing satisfaction
- Business success
- Increased efficiency
- Team productivity
- Promoting operational best practices
- Achieved high satisfaction rating
- Proactive one-call resolutions of customer issues
- Answered average of 200 calls, emails and faxes per day
- Addressing customer inquiries
- Moved tables and adjusted seating
- Accommodate groups with special requests
- Collected information from arriving customers
- Seat groups or place them on waitlist
- Created and implemented training programs
- Enhance employee performance
- Improved process efficiency
- Effective inventory control
- Placed orders for housekeeping supplies
- Guest toiletries
- Communicated repair needs to maintenance staff
- Worked with front desk
- Respond promptly to all guest requests
- Trained and mentored all new personnel
- Maximize quality of service and performance
- Kept building entryway glass clean and polished
- Restocked room supplies
- Increased employee performance
- Introduced new operational programs
- Applied communication and problem-solving skills
- Resolve customer complaints
- Promote long-term loyalty
- Maintained event cleanliness during service
- Promptly clearing dishes after each course
- Delivered catered food and supplies to facility
- Moved tables and adjusted seating
- Accommodate groups with special requests
- Collected information from arriving customers
- Seat groups or place them on waitlist
- Took reservations and to-go orders by phone
- Answered customer questions
- Informed of accurate wait times
- Assigned patrons to tables suitable for needs
- Restaurant section rotation
- Cultivated positive guest relations
- Managing information
- Orchestrating speedy seating
- Checked and restocked server areas
- Organized and got change for front counter
- Supported servers, food runners and bussers
- Keeping dining area ready for every guest
- Managed event contracts, estimates, event profiles and post-event summaries
- Applied comprehensive knowledge of wine, cider and beer
- Worked with front of house staff
- Cleaning spills
- Assisted wait staff with timely food delivery
- Guest requests
- Set up advertising signs and displays
- Collected trash
- Wiped up spills
- Removed trays
- Transported dirty utensils, dishes and trays to kitchen
- Presented updated itineraries
- Answered customer telephone calls promptly and appropriately
- Quickly answered calls and routed to proper guest or department
- Provided services efficiently and with high level of accuracy
- Developed excellent relationships with managers and fellow team members
- Checked dining area supplies, including linens and wrapped silverware
- Replenished low stock
- Worked quickly
- Communicated with other staff
- Always looked for better ways of completing tasks
- Improved productivity
- Kept tables ready for incoming guests
- Improved customer satisfaction rates
- Answering customers' questions
- Resolving issues efficiently
- Organized and cleaned assigned sections
- Sanitizing and cleaning table, counter and kitchen surfaces
- Delivered exceptional guest experiences
- Attentive service
- Quick response to issues
- Provided smooth and timely service to customers
- Providing additional silverware
- Extra napkins
Websites
Languages
English
Spanish
Serbian
References
- Gerardo Ortiz, +17738028407
- Andres Olivares, +19853179387
- Hei Hotels and Resorts, Hyatt Regency
Affiliations
- International Association of Administrative Professionals
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Title:
Timeline
Front Desk Manager
VOCO
02.2024 - 06.2024
Customer Service Specialist
Net TV Plus
07.2021 - 03.2023
Hotel Front Desk Supervisor Season
Chatham Tides Inn
02.2021 - 08.2021
Hostess Manager
Alden & Harlow
11.2019 - 03.2021
Housekeeping Supervisor
Hyatt Regency
09.2019 - 03.2020
Banquet Server
Hyatt Regency Belgrade
10.2018 - 03.2019
Bachelor of Science - Tourism And Hospitality
College of Tourism And Hospitality - Serbia
Bachelor of Tourism Studies - Tourism And Hospitality
College of Tourism - Belgrade, Serbia
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Taylor Business Institute
Housekeping Supervisor/Manager
Hotel Chicago
4 2023 - 01.2024