- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Animal Care
- Woodworking
- I like working with my hands and fixing things
- Reading
- Strategy Games
- Personal Development and Self-Improvement
- Astrology
- Knitting and Crocheting
- Art such as Resin Projects, Sculpting, Painting and Drawing
Destiny Andujar
Bowling Green,Ohio
Summary
Experienced A+ Manager overseeing the cleaning of commercial spaces, dialysis and rehabilitation centers with a dedicated team of 4 or more cleaners. Maintained a strong awareness of health and safety standards, providing training and guidance to staff. Familiar with hotel front desk operations, customer service, cleaning procedures, and health and safety regulations. Seeking professional advancement and eager to contribute to successful operations. Committed to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of all regulations and duties while on the clock.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
IHG Hotels & Resorts
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cleaning Manager
ATP Enhancing LLC
03.2019 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on to pay attention to all expected standards, Detail, quality of general cleaning, health and safety requirements and equipment operation.
- Assigned trainees to specific shifts and room blocks/buildings based on abilities, performance, speed and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Communicated repair needs to maintenance staff or anyone in position to handle such situations. Depending what the issue, sometimes I’d do it myself.
- Created and implemented training systems to enhance employee performance.
- Placed all orders for cleaning supplies in all medical and rehabilitation buildings I managed.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Politely greet and welcome all customers/guests that walk through the doors or reside in building.
- Maintain proper dress code at all times.
- Always have basic product knowledge to everything around me.
Crew Manager
Penn Station Subs
01.2018 - 03.2019
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled any and all disputes with crew members by addressing problems quickly and providing successful mediation.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated and organized all restaurant inventory.
- Motivated staff to perform at peak efficiency and quality.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent checks of line.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Associate of Science - Cell Biology
Coconut Creek High School
Coconut Creek, FL02-2015
Skills
- Complaint resolution
- Service standard compliance
- Customer service
- Stock management
- Strategic sales knowledge
- Stocking and replenishing
- Recordkeeping strengths
- Multi-line phone talent
- Money handling abilities
- Staff education and training
- Key holder experience
- Retail store support
- Sales
- Cleaning
- Exceptional Time Management
- Sorting
- Appointment Setting
- Heavy Lifting
- Disinfection Practices
- Laundry
- Chemical Handling
- Crew Management
- Facilities maintenance
- Computer proficiency
- Basic math
- Cultural awareness
- Critical thinking
- Project Management
- Observing responses
- Alert and aware
- Adaptability
- Self-motivated professional
- Team-Building
- Responsible
- Compassion
- Excellent work ethic
- Good listening skills
- Guest relations
- Hospitality services
- Daily reporting
- Front desk supplies management
- Shift scheduling
- Payment processing
- Complaint management
- Marketing and promotions
- Housekeeping
- Guest safety
Interests
Extracurricular activities
I have a Crocheting Class and Bible study I enjoy going to on both the weekends and the week days when I have open availability.
Every other weekend I attend a Volly-Ball practice at the community center.
I actively seek new improvements for myself by going to the library and attending classes that are available. Im currently in the process of working with the Microsoft Edge class. Aiming to improve my software skills and knowledge on the computer.
Timeline
Front Desk Manager
IHG Hotels & Resorts
11.2023 - Current
Cleaning Manager
ATP Enhancing LLC
03.2019 - Current
Crew Manager
Penn Station Subs
01.2018 - 03.2019
Associate of Science - Cell Biology
Coconut Creek High School
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