Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Silvera

Hialeah

Summary

Dynamic and detail-oriented professional with a proven track record at IHG Hotels & Resorts, excelling in customer service and problem-solving. Adept at managing sensitive information and enhancing guest experiences through effective communication. Strong team collaborator with exceptional time management skills, ensuring efficient operations and a welcoming environment.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

IHG Hotels & Resorts
07.2024 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of appointments and reservations using scheduling software.
  • Collaborated with team members to enhance guest experience through effective communication.
  • Organized office supplies and maintained a clean, welcoming reception area.

Financial Aid Student Assistant

Miami Dade College - Wolfson Campus
06.2023 - 05.2024
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Ensured accurate completion of verification requirements, thoroughly reviewing submitted documents against established guidelines.
  • Managed sensitive information with strict confidentiality protocols, upholding the privacy rights of all students.

Cashier

CVS
01.2022 - 05.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area for optimal customer experience.
  • Assisted customers with product inquiries and provided recommendations based on needs.
  • Handled cash, credit, and debit transactions with attention to accuracy.
  • Collaborated with team members to ensure smooth operation during peak hours.

Education

Bachelor of Science - Leadership And Management Innovation

Miami Dade College
Miami, FL
12-2028

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
12-2025

Horeb Christian School
Hialeah
06-2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Problem-solving skills
  • Team collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

IHG Hotels & Resorts
07.2024 - Current

Financial Aid Student Assistant

Miami Dade College - Wolfson Campus
06.2023 - 05.2024

Cashier

CVS
01.2022 - 05.2023

Bachelor of Science - Leadership And Management Innovation

Miami Dade College

Associate of Arts - Business Administration

Miami Dade College

Horeb Christian School

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