Ahmed Elmaghrbi
Ocean Township,New Jersey
Summary
Dynamic Sales Consultant with a proven track record at DCH Ford Eatontown, excelling in customer relationship management and negotiation tactics. Achieved significant revenue growth through effective closing techniques and consultative sales strategies, fostering strong client loyalty and satisfaction. Committed to delivering exceptional service and exceeding sales goals in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
DCH Ford Eatontown
02.2022 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Consultant
All American Ford
06.2019 - 01.2022
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Driver
Uber
09.2017 - 05.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Key Holder
Jos. A. Bank
06.2016 - 08.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Store Manager
Prato Mens Wear
08.2015 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Ramy Suit Mart
09.2013 - 06.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
EGOTH
Alexandria Egypt 05-1997
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Closing techniques
- Consultative sales
- Sales strategies
- Trade show representation
- Exceeds sales goals
- Customer service
- Sales consultation
- Negotiation tactics
Accomplishments
- Ranked #one of the top salesman on the dealer
- Managed 90 opportunities per month.
- Resolved product issue through consumer testing.
- Collaborated with team of sales and service team to deliver customer satisfaction
Certification
- Certified Ford sales consultant
Languages
French
Professional Working
Arabic
Full Professional
Timeline
Sales Consultant
DCH Ford Eatontown
02.2022 - Current
Sales Consultant
All American Ford
06.2019 - 01.2022
Driver
Uber
09.2017 - 05.2019
Key Holder
Jos. A. Bank
06.2016 - 08.2018
Store Manager
Prato Mens Wear
08.2015 - 05.2016
Assistant Store Manager
Ramy Suit Mart
09.2013 - 06.2015
High School Diploma -
EGOTH
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