Ahmed Fathy
Bergenfield
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Liaison Worker
New York Health And Hospitals
02.2023 - Current
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
Administrative Manager
Psychiatric Services PC
01.2016 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Completed bi-weekly payroll for 25 employees.
District Manager
AIJJ Enterprises
07.2011 - 11.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Bachelor of Technology -
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Risk Prevention Education
- Data Collection
- Cultural Competency
- Policy Advocacy
- Staff Management
- Advanced problem solving
- Inventory Control
Certification
. The City of New York Certificate of Recognition.
· Citi Program Responsible Conduct of Research (RCR) Certificate.
· Certificate in HERO Training Course for Housing and Mental Health Projects.
· Certificate of Community Health Agent: Training Guide.
· Certificate of Mental Health Studies - Suicide, Violent Behavior and Substance Abuse.
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Community Liaison Worker
New York Health And Hospitals
02.2023 - Current
Administrative Manager
Psychiatric Services PC
01.2016 - Current
District Manager
AIJJ Enterprises
07.2011 - 11.2021
. The City of New York Certificate of Recognition.
· Citi Program Responsible Conduct of Research (RCR) Certificate.
· Certificate in HERO Training Course for Housing and Mental Health Projects.
· Certificate of Community Health Agent: Training Guide.
· Certificate of Mental Health Studies - Suicide, Violent Behavior and Substance Abuse.
Bachelor of Technology -
New York City College of Technology of The City University of New York
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