Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Shronda Reeves

New York,New York

Summary

Results-driven professional with extensive experience in compliance, program development, and operations management. Demonstrated success in forging strategic partnerships with legal and community organizations to improve client outcomes. Recognized for implementing process improvements that enhance efficiency and program effectiveness. Strong background in business and team leadership, characterized by decisive leadership, strategic problem-solving, and effective communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operational Supervisor

New York Health and Hospitals
New York, NY
10.2022 - 06.2025
  • Spearheaded logistics coordination for emergency response operations, ensuring timely delivery of critical aid.
  • Managed budgets effectively, maximizing fund utilization for urgent needs and long-term recovery.
  • Orchestrated strategies across three divisions, achieving an 80% reduction in delivery time for key initiatives.
  • Directed project monitoring and reporting efforts, attaining a flawless 100% daily fulfillment rate on Salesforce.
  • Engaged with DocGo/Medrite Team and health stakeholders to streamline operational applications and procedures.
  • Fostered collaboration among Clinical team, Department of Health, and others, exceeding operational needs for 30-60 employees.
  • Oversaw comprehensive program elements including risk assessment and sprint planning for school-based vaccinations.
  • Established partnerships with law enforcement and transportation authorities to support program objectives.

Program Manager

New York Health and Hospitals
New York, NY
01.2021 - 12.2021
  • Directed comprehensive program elements, including risk assessment, budgeting, and sprint planning, ensuring seamless operations for school-based vaccination efforts.
  • Established and maintained partnerships with law enforcement and transportation authorities to meet program objectives.
  • Oversaw the vaccine rollout initiative for Pfizer, J&J, and Moderna, targeting underserved populations in Brooklyn, achieving a 100% implementation phase finalization rate.
  • Maintained meticulous records within the Electronic Health Record (EHR) system, ensuring adherence to stringent contract standards and healthcare regulations.
  • Increased site revenue and traffic by 55% through effective program promotion and community engagement strategies.
  • Spearheaded Test and Trace 1 and 2 phases, securing over $1M in electronic and documented contact data leads.

Operational Manager - Mobile and Onsite Team

New York Health and Hospitals
New York, NY
03.2020 - 12.2020
  • Exceeded performance goals across multiple site divisions for the Test and Trace initiative.
  • Conducted cross-site management meetings, training sessions, and workshops via Teams to drive effective communication and staff engagement.
  • Promoted to manager for demonstrated leadership capabilities and operational excellence.
  • Directed program operations using technologies such as Salesforce, SQL, and Jira, enhancing efficiency and achieving a 10% cost reduction.
  • Boosted program productivity by 30% through process refinements and leveraging advanced data management tools.
  • Demonstrated expertise in logistics and information management by efficiently utilizing Excel Sheets and managing Helpdesk ticket submissions.

Education

Bachelor’s Degree - Criminal Justice Criminology

Virginia Union University
Richmond, VA

MASTERS DEGREE - Law Enforcement and Leadership

LIBERTY UNIVERSITY
Lynchburg, VA

Skills

  • Salesforce and Workday
  • SQL and Tableau
  • Project management
  • Supply chain optimization
  • Health cloud and EHR systems
  • Non-profit expertise
  • GXP and GMP compliance
  • SOP development
  • Logistics coordination
  • Program administration
  • Regulatory compliance
  • Process improvement

Certification

  • PMP: Project Management
  • PMP: Health Care Management
  • Change Management
  • SSL/TLS Securing

Timeline

Operational Supervisor

New York Health and Hospitals
10.2022 - 06.2025

Program Manager

New York Health and Hospitals
01.2021 - 12.2021

Operational Manager - Mobile and Onsite Team

New York Health and Hospitals
03.2020 - 12.2020

Bachelor’s Degree - Criminal Justice Criminology

Virginia Union University

MASTERS DEGREE - Law Enforcement and Leadership

LIBERTY UNIVERSITY

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