Results-driven professional with refined interpersonal skills and the ability to manage multiple priorities, seeking to add value to a progressive organization through efficient operations and team leadership
Overview
9
9
years of professional experience
Work History
Operational Supervisor
Fed Ex Freight
Orlando, FL
08.2023 - Current
Supervise daily operations, resolving issues and identifying opportunities for improvement
Provide guidance, support and development opportunities to the team to optimize individual and team effectiveness
Collaborate with internal management to align operational goals and address strategic priorities
Generate operational reports and presents findings to management, articulating successes and areas of opportunity
Supervised dock, Pickup & Delivery (P&D), and linehaul operations to meet tight schedules and service commitments.
Coached, mentored, and trained employees; managed performance, attendance, and shift scheduling.
Led pre-shift safety and operations meetings and coordinated with dispatch and management to meet customer expectations.
Managed Over, Short, and Damaged (OS&D) freight, resolving issues and eliminating operational bottlenecks.
Managed employee time and attendance, optimizing schedules, labor allocation, and productivity across shifts.
Team Leader
FedEx Freight
Elizabeth, NJ
04.2017 - 04.2022
Entered and maintained accurate data in inventory and logistics management systems.
Inspected incoming and outgoing products to verify compliance with quality and safety standards.
Coordinated and executed the loading and unloading of trucks; safely moved palletized and crated goods throughout the facility.
Supervised and directed assigned teams to ensure efficient workflow and timely task completion.
Ensured safe, compliant, and efficient warehouse operations at all times.
Resolved workplace conflicts and coached team members to improve performance and teamwork.
Provided professional customer service and addressed inquiries or issues promptly.
Operated forklifts and other material-handling equipment (Forklift Certified).
Supervise staff.
Judiciary Clerk 3 - Civil Division
Superior Court of New Jersey, Essex County
Newark, NJ
10.2017 - 04.2022
Worked with a judge to support courtroom operations and case management.
Provided professional customer service to litigants, serving as a liaison to collect and verify basic case information.
Conducted docket searches and processed legal filings in accordance with court procedures.
Scheduled cases for trial and maintained accurate court schedules.
Operated CourtSmart and E-Courts systems to enter case data and upload legal documents.
Disposed of cases and updated records within the Automated Case Management System (ACMS).