Goodness Chukwu
Pleasant Grove,UT
Summary
Motivated and organized individual seeking a challenging and rewarding opportunity in a fast-paced environment where I can contribute my expertise in operations management and team leadership to drive excellence and continuous improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operational Supervisor
The Church Of Jesus Christ Of Latter Day Saints(DI
05.2023 - Current
- Manage customer service operations with focus on team development and performance optimization and Vocrehab.Store Associate Leadership
- This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. Supervisor, Retail Operations leads critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
- Store Operations
- Supervisor, Retail Operations leads operation functions training and development of store associates, store openings and closures, and performance management. Interfaces with public to drive customer satisfaction, sales, and lead successful interaction with store associates and customers.
- Completed bi-weekly payroll for 15-30 employees.
Assembly Line Worker
Water Corporation
02.2022 - 03.2023
- Responsible for constructing small parts and components to create new products according to client specifications.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Pest Control Technician
Aptive Environmental
05.2021 - 01.2022
- Inspect buildings and premises for signs of pests or infestation.
- Determine the type of treatment needed to eliminate pests.
- Measure the dimensions of the area needing treatment.
- Estimate cost of services.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
General Manager
Taipan Trading
12.2018 - 08.2021
- Managed staff and department activities to accomplish objectives and ensure a safe work environment.
- Established a new high-volume food production and delivery system to ensure consistent, on-time, and within budget orders.
- Upheld the highest standards of cleanliness and staff conduct.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Billing Manager
Results Companies
10.2017 - 10.2018
- Keep an accurate record of client accounts and outstanding balances.
- Lead team to success.
- Trained 60 new employees in office procedures, job descriptions, and job expectations.
- Resolved customer issues within 2 minutes (100% accuracy).
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
08.2015 - 10.2017
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Established trust within the community through regular engagement and consistent support.
- Collaborated with other missionaries to strategize, plan, and execute successful mission trips throughout various regions worldwide.
Education
Bachelor of Science - Aviation Management And Operations
Utah Valley University
Orem, UT12.2023
Associate of Science - Aviation And Airway Science
Utah Valley University
Orem, UT03.2022
Skills
- Delegation
- Leadership
- Communication
- Time Management
- English
- Igbo
- Haussa
- Pigeon English
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Documentation review
- Microsoft word
- SQL Server Integration Services
- Tableau
- Warehouse Operations
- Standard Operating Procedures
- Management
- Operations Management
- Safety oversight
- Staff Supervision
- Scheduling Coordination
- Quality Assurance
- Logistics Oversight
- Logistics expertise
- Logistics Coordination
- Performance monitoring
Affiliations
- AFROTC
Languages
Igbo
Native or Bilingual
Timeline
Operational Supervisor
The Church Of Jesus Christ Of Latter Day Saints(DI
05.2023 - Current
Assembly Line Worker
Water Corporation
02.2022 - 03.2023
Pest Control Technician
Aptive Environmental
05.2021 - 01.2022
General Manager
Taipan Trading
12.2018 - 08.2021
Billing Manager
Results Companies
10.2017 - 10.2018
Missionary
The Church Of Jesus Christ Of Latter-day Saints
08.2015 - 10.2017
Bachelor of Science - Aviation Management And Operations
Utah Valley University
Associate of Science - Aviation And Airway Science
Utah Valley University
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