Arlanza Cook
Hampton,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operational Supervisor
ODW Logistics
McDonough
01.2021 - Current
- Directed training and staff development (TWI, MHE, Goal Setting and Safety)
- Tracking of monthly KPI’s, daily production, daily workflow, and managing of daily operational cost
- Implementation and Start up team, lead installation of Körber WMS and Symmetry (AS400)
- Successfully increased employee retention by creating a positive work environment
- Oversaw all building maintenance, repair, and compliance; MHE PM’s and repairs; and office, staffing, and IT needs.
Led startup of 3PL account in new facility with untrained team
CJ Logistics
McDonough
01.2019 - 01.2021
- Attained monthly KPI goals and team attained quarterly production bonuses
- Oversaw daily operation of up to nine 3PL accounts
- Highly skilled WMS AS400 and Red Prairie super user.
Department Head- Repair Technician Supervisor
Home Depot RLC #8616
McDonough
01.2017 - 01.2019
- Responsible for overseeing Master techs and all repair work done by technicians at RLC for stores and customer needs
- Timely and rapid three-day turn around for received merchandise out for repair
- Ordering tools and equipment to help fulfill repair windows for repair customers
- Managing HR responsibilities for department
- Design and Implementation of program to regulate FIFO.
Department Head – Picking Supervisor
Home Depot SDC #5149
McDonough
01.2016 - 01.2017
- Responsible for the attaining of the planned Outbound picking goal and the fulfillment of PO orders, while keeping dock in balance
- Staff and supervise general warehouse and 3PL associate according to capacity to meet the needs of carton pick goal
- Observe and track picking consistency over the course of the shift, to maintain a smooth and even pace, and not allow the process to get out of balance
- (Moving associates to different functions to compensate any deficiencies.) Bridge between GWA’s/ 3PL and upper management, giving directives set by corporate and management to maintain SOP compliance
- Mentoring and Building Strong Relationships with my team
- Setting obtainable goals for GWA’s and helping them develop into more efficient and productive associates
- (Through one on one’s and DPP sessions)
- Cross training associates in different functions to add to their tool belts
- Recognized and rewarded GWA’s to build a sense of accomplishment and team morale.
Warehouse Manager
Courier Connection
Atlanta
01.2013 - 01.2016
- Oversaw all distribution needs as a 3PL vendor
- Supervise employees and contracted drivers; handling all inventory, docking, and shipping demands for warehouse tenants
- Scheduling, dispatching and tracking all deliveries to and from warehouse
- Received company recognition and acknowledgement by local vendors for providing excellent customer service
- With effective communication and the willingness to go the extra mile, I was able to retrieve 2 major accounts previously lost by previous company representative
- Direct lead and company liaison on all accounts that are serviced at warehouse
- Ensure sound and timely processes of same day deliveries through couriers, LTL freight, UPS and DHL
- Re-packaging, binding, and palletizing freight for shipment
- Creating BOL’s and tracking all shipments to meet delivery expectations of the customer
- Manage proper waste manage control for all biohazardous materials as per hazmat standards and conditions
- Handle all international demands for import and export of freight stored at warehouse
- Brokering price and shipment details
- Directly responsible for the negotiation of freight delivery and storage fee agreements between Courier Connect and several 3PL organizations
- Inspecting, accounting for and tracking workload and manpower hours of operations for vehicles and contracted drivers
- Due to previous experience as a driver, I was able to effectively use my experience to develop routing schedules for the delivery team
- Efficient routing schedules for the delivery team improved the moral of the drivers and ensured timely compliance of order delivery requirements.
Education
Bachelors of Science - Civil Engineering Technology
South Carolina State University
Orangeburg, SCIgnite & Elevate 2023 -
FranklinCovey
Warehouse Safety Training/OSHA -
Cardinal Logistics
Hazmat Certified Shipper -
UPS
Supply Chain Leadership Fundamentals -
Home Depot University
01.2016
Skills
- Standard Operating Procedures
- Lean principles
- Warehouse Operations
- Customer Relations
- Management
- Customer relationship development
- Customer Relationship Management
- Operations Management
- Task Delegation
- Safety oversight
- Staff Supervision
- Scheduling Coordination
- Team Training
- Quality Assurance
- Project Management
- Performance monitoring
- Compliance Management
- Logistics Oversight
- Inventory Coordination
- Employee Development
- Risk Management
- Project Planning
- Delegation
- Logistics expertise
- Cycle counting
- Human Resources
- Logistics Coordination
- Customer Service
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Microsoft Office
- Employee Supervision
- Documentation and Recordkeeping
- Data Entry
- Handling Complaints
- Coaching and Mentoring
- Office Management
- Administration and Operations
- Scheduling and calendar management
- Goal Setting
- Appointment Scheduling
- Staff Management
- Scheduling
- Account Reconciliation
- Motivational Leadership
- Schedule Management
- Staff Training
- Staff Development and Training
- Inventory Management
- Support Services
- Staff Scheduling
- Documentation and control
Timeline
Operational Supervisor
ODW Logistics
01.2021 - Current
Led startup of 3PL account in new facility with untrained team
CJ Logistics
01.2019 - 01.2021
Department Head- Repair Technician Supervisor
Home Depot RLC #8616
01.2017 - 01.2019
Department Head – Picking Supervisor
Home Depot SDC #5149
01.2016 - 01.2017
Warehouse Manager
Courier Connection
01.2013 - 01.2016
Bachelors of Science - Civil Engineering Technology
South Carolina State University
Ignite & Elevate 2023 -
FranklinCovey
Warehouse Safety Training/OSHA -
Cardinal Logistics
Hazmat Certified Shipper -
UPS
Supply Chain Leadership Fundamentals -
Home Depot University