Ahmed Hafez
Jersey City,NJ
Overview
3
3
years of professional experience
Work History
Sales Associate
Lowe's Home Improvement
12.2023 - Current
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Set price book to increase stock and product knowledge
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
Customer Service Representative
stop & shop
01.2023 - 12.2023
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Food Service Worker
SUBWAY SANDWICH SHOP COVINGTON LA
01.2022 - 12.2023
- Customer Service: Ability to interact with customers in a friendly and professional manner, addressing their needs and concerns effectively
- Communication: Clear and effective verbal communication skills for taking orders, providing information, and handling customer inquiries
- Attention to Detail: Precision in following food safety guidelines, preparing orders correctly, and maintaining cleanliness
- Teamwork: Collaborative skills to work effectively with kitchen staff and other team members in a fast-paced environment
- Time Management: Ability to manage time efficiently to handle multiple tasks and ensure timely service during busy periods
- Problem-Solving: Quick thinking and adaptability to handle unexpected issues, such as order mistakes or customer complaints
Education
High School Diploma -
Hudson County Community College
Jersey City, NJ06.2016
Skills
- Computer literacy
- Time management
- Communication skills
- Bilingual
- Guest services
- Software Skills
- Programming Languages
- Teamwork
- Communication
- Adaptability
- Negotiation
- Multitasking
Languages
English
Timeline
Sales Associate
Lowe's Home Improvement
12.2023 - Current
Customer Service Representative
stop & shop
01.2023 - 12.2023
Food Service Worker
SUBWAY SANDWICH SHOP COVINGTON LA
01.2022 - 12.2023
High School Diploma -
Hudson County Community College