Dafne Chavez
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales Associate
Coach
El Paso, Tx
03.2026 - Current
- Guided customers in product selection and styling to enhance their shopping experience.
- Handled transactions using point-of-sale systems to ensure smooth and accurate purchases.
- Executed visual merchandising standards aligned with brand guidelines to attract customers.
Team Member
Chick-fil-A
El Paso, TX
10.2025 - 03.2026
- Delivered friendly, efficient customer service, enhancing customer satisfaction in a fast-paced environment
- Processed customer orders accurately at front counter and drive-thru, ensuring timely service
- Worked collaboratively with team members to ensure quick and quality service
- Ensured cleanliness and organization of dining area, contributing to a positive dining experience
- Cleaned and organized dining area for customer comfort
Personal Assistant/Caregiver
AM Healthcare Inc.
El Paso, TX
10.2025 - 03.2026
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Ensured clean and organized living environment for clients through consistent light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Facilitated meaningful activities such as reading, puzzles, crafts, or outings to promote client mental stimulation and engagement
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Managed medical appointments and arranged transportation for clients.
Front Desk Receptionist
Berry Lash Lounge
El Paso, TX
02.2024 - 10.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed high volume of incoming calls, ensuring timely and accurate routing to appropriate departments or individuals
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments, including data entry and filing
- Coordinated event planning and logistics, contributing to successful execution of meetings and conferences
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
Customer Service Representative
Alorica
02.2023 - 03.2024
- Addressed customer inquiries and suggestions with courtesy and professionalism to enhance service experience.
- Actively listened to customers, resolved concerns promptly, and escalated major issues to supervisor for effective resolution.
- Managed high volume of customer calls efficiently to minimize wait times and improve service access.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Representative
Spectrum
10.2022 - 02.2023
- Maintained high client satisfaction ratings through exceptional service delivery.
- Enhanced sales presentations by developing deep understanding of products, services, and competitors.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed customer accounts, ensuring satisfaction and fostering repeat business.
Retail Worker
Once Upon A Child
11.2021 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Food Handler
Whataburger
04.2021 - 10.2021
- Ensured customer satisfaction by accurately preparing orders to meet expectations.
- Prepared food according to standard recipes while accommodating customer requests.
- Kept clean, organized workspaces to enhance productivity and ensure safety.
Education
Associate of Science - Biomedical Sciences
El Paso Community College
El Paso, TX 08.2025 - 06.2026
Diploma -
El Paso Academy
El Paso, TX 04.2022 - 06.2022
Skills
- Retail sales
- Customer service
- Cash handling
- POS
- Pricing
- Inventory management
- Merchandising
- Visual Merchandising
- Product demos
- Stocking
- Front desk
- Cash register
- Call Center Operations
- Communication skills
- Bilingual
- Native or Bilingual
- Typing
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
- Computer skills
- Computer literacy
- Basic math
- Administrative experience
- Office experience
- Time management
- Organizational skills
- HIPAA
- PCI
- Guest services
- Customer Relations
- Sales
- Call center
- Load & unload
- Office experience
- Time management
- Call center
- Computer literacy
Certification
- Food Handler Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Associate
Coach
03.2026 - Current
Team Member
Chick-fil-A
10.2025 - 03.2026
Personal Assistant/Caregiver
AM Healthcare Inc.
10.2025 - 03.2026
Associate of Science - Biomedical Sciences
El Paso Community College
08.2025 - 06.2026
Front Desk Receptionist
Berry Lash Lounge
02.2024 - 10.2025
Customer Service Representative
Alorica
02.2023 - 03.2024
Sales Representative
Spectrum
10.2022 - 02.2023
Diploma -
El Paso Academy
04.2022 - 06.2022
Retail Worker
Once Upon A Child
11.2021 - 10.2022
Food Handler
Whataburger
04.2021 - 10.2021