Elizabeth Arrington
Birmingham,AL
Summary
Results-driven retail professional with a track record of surpassing sales targets and enhancing customer satisfaction. Demonstrated ability in team leadership, inventory management, and visual merchandising, contributing to an engaging shopping environment. Experience in training and motivating teams to achieve high-performance standards.
Overview
1
1
Certification
8
8
years of post-secondary education
14
14
years of professional experience
Work History
Sales Associate
Macys
Birmingham, AL
11.2022 - 02.2023
- Assisted customers in selecting and purchasing furniture and home décor.
- Assisted customers in selecting and purchasing furniture and home decor.
- Maintained product displays to ensure an appealing shopping experience.
Sales Associate
Rooms To Go
Birmingham, US
03.2021 - 09.2022
- Sell furniture. I am currently top 10 in a sales team of 25.
- Assisted customers in selecting and purchasing furniture and home décor.
- Handled customer inquiries and resolved issues professionally and promptly.
- Handled customer complaints in a professional manner.
- Educated customers on delivery options and financing plans available at the store.
- Maintained product displays to ensure an appealing shopping experience.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed office procedures to improve overall efficiency and organization.
Legal Assistant
Hutsler law firm
02.2020 - 03.2021
- Managed phone communications to ensure timely responses , file paperwork. Screen candidates for potential cases. Go to courthouse to file paperwork for cases . Executed the serving of subpoenas to ensure legal compliance .
- Managed case files and organized legal documents for efficient retrieval.
- Assisted attorneys in preparing legal correspondence and briefs.
- Conducted legal research to support case preparation and strategy development.
Store Manager
Paper Source
04.2019 - 01.2020
- Developed visual strategies and managed operations and inventory to enhance store performance.
- Constant coaching of management team, providing effective feedback and reward and recognizing accomplishments
- Ensured customer satisfaction by consistently meeting and surpassing service expectations
- Coached management team, delivering feedback and recognizing accomplishments to foster a high-performing environment.
- Visual strategies, operations, and inventory management for a location.
Store Manager
H&M
, US
06.2017 - 06.2018
- Supervised staff of over 30 employees in a high volume store, enforcing compliance with company policy and procedure
- Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
- Leveraged company resources to drive customer traffic and strengthen business relationships
- Created schedules and established performance goals for employees and Conducted In-store Audits
- Fostered high-performance culture, motivating sales team to achieve sales and productivity targets
- Utilized company resources to generate traffic to maintain customer contact and to build business base
- Created schedules and established performance goals for employees an Conducted In-store Audits
- Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness
- Ensures that Store Management team adheres to all employment practices and policies
Store Manager
H&M
Montgomery, US
04.2017 - 06.2018
- Analyzes sales reports and KPIs to determine the needs of the business; executes in store business and sales strategies.
- Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
- Managed payroll and supply budget to optimize resource allocation.
- Trains and develops store management team on business acumen to drive overall performance.
- Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
- Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
- Maintained visual presentation, organization, and facility standards to reflect brand identity.
- Cultivated high-performance culture, motivating sales team to achieve sales and productivity goals.
- Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
- Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
- Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
Executive Team Leader for Sales Floor
Target
05.2016 - 06.2017
- Successfully Completed 6 week business course designed to refine manager skill and encourage elevated thought process around motivating team members and driving sales.
- Promoted to Montgomery location in Dec 2016, overseeing operations for a store with double the sales volume.
- Served as ETL and managed the following tasks:
- Oversaw 3 departments generating sales between $2 million and $9 million.
- Managed store opening and closing procedures on designated shifts
- Recruiting and hiring the team
- Performance managing managers and team members
- Performance managing mangers and team members
- Develop daily leadership plans that guide your team to achieve sales goals and maintain budget controls.
- As well as planning and excruciating Word load and Visual changes.
Store Manager
AE
Montgomery, US
03.2015 - 05.2016
- Maintained daily operations of the business.
- Projected sales and met or exceeded daily, monthly sales goals
- Maintained organized daily records of all transactions and sales paperwork.
- Managed payroll processes to ensure accurate employee compensation and ensured the store stayed on monthly and yearly budget
- Maintained organized daily record of all transactions, paperwork business sales.
- Educated staff and coordinated the implementation of all visual sets.
- Addressed and resolved sales staff communication issues effectively.
- Managed staff promotions, demotions, and terminations.
- Assisted other American Eagle locations with staffing and visual merchandising needs
Store Manager/Regional Trainer
Francesca's
Montgomery, US
09.2008 - 12.2013
- Maintained all daily operations of the business.
- Developed weekly staff schedules in compliance with payroll policies.
- Opened new store locations, recruiting and training new staff to ensure operational readiness.
- Trained new managers on store procedures and operational policies.
- Determined staff promotions and demotions, and terminated employees.
- Opened new store locations by coordinating logistics and managing the setup process. and assisted in recruiting and training new staffs.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Conducted training calls for Assistant Managers, enhancing their skills and readiness for advancement.
- Held a series of positions across various roles, including store manager and regional trainer. during my time with Francesca's. Store Manager. Interim Area Manager, Regional Trainer for the South East.
Education
Master of Science - Biology
Huntingdon College
Birmingham, AL 05.2002 - 05.2006
High school diploma -
Homewood High school
Birmingham, AL 08.1998 - 05.2002
Skills
- Retail Sales
- Sales Experience
- Customer Service
- Customer Support
- Call Center
- Retail Management
- Management Experience
- Business Analysis
- Time management
- Communication skills
- Communication skills
- Computer skills
- Time management
- Business Analysis
- Customer service
- Visual merchandising
- Sales transaction processing
- Product knowledge
- Inventory management
- Customer relationship management
- Sales strategy development
- Performance management
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability
- Task prioritization
- Price quote preparation
- Outgoing personality
- Sales expertise
- Upselling
- Excellent people skills
- Problem-solving skills
- Goal oriented
- Exceeds sales goals
- Problem-solving
- Store opening and closing
- Inventory tracking
- Excellent communication skills
- Customer needs assessment
- Prospecting and telemarketing
- Sales goals attainment
- Relationship selling
- Payment processing
- Persuasion techniques
- CRM software proficiency
- Professional demeanor
- Fraud detection
- Contract preparation
- Product recommendations
- Hospitality and accommodation
- Service oriented
- Cash handling
- Teamwork and collaboration
- Financial records oversight
- Retail store operations
- Verbal and written communication
- Financial records analysis
- Product demonstrations
- Money handling
- Product sales
- Sales strategies
- Building rapport
- New teller training
- Point of sale operation
- Client retention strategies
- Merchandise display
- Self-checkout assistance
- Money transfer systems
- Cleaning techniques
- Inventory control procedures
- Inventory control
- Dispute mediation
Certification
- Driver's License
- Food Handler Certification
Assessments
- Management & Leadership Skills: Impact & Influence, 06/01/20, Highly Proficient
- Customer Service, 08/01/18, Highly Proficient
Personal Information
- Management & Leadership Skills: Impact & Influence, 06/01/20, Highly Proficient
- Customer Service, 08/01/18, Highly Proficient
Timeline
Sales Associate
Macys
11.2022 - 02.2023
Sales Associate
Rooms To Go
03.2021 - 09.2022
Legal Assistant
Hutsler law firm
02.2020 - 03.2021
Store Manager
Paper Source
04.2019 - 01.2020
Store Manager
H&M
06.2017 - 06.2018
Store Manager
H&M
04.2017 - 06.2018
Executive Team Leader for Sales Floor
Target
05.2016 - 06.2017
Store Manager
AE
03.2015 - 05.2016
Store Manager/Regional Trainer
Francesca's
09.2008 - 12.2013
Master of Science - Biology
Huntingdon College
05.2002 - 05.2006
High school diploma -
Homewood High school
08.1998 - 05.2002