Ahmed Hassanin
Wildomar,CA
Summary
Adaptable an exceptional experienced server deeply familiar with FOH and BOH operations. Hardworking collaborator with 10-year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Server
cascabel ventures LLC
Ann Arbor, MI
11.2016 - 05.2024
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided excellent customer service to all patrons in a timely manner.
- Monitored food quality throughout meal services; ensured high standards of food quality were met.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Collaborated with kitchen staff to ensure that meals were prepared according to recipes and served promptly after preparation.
- Organized seating arrangements for larger parties or special events in accordance with restaurant policies.
- Provided excellent customer service at all times.
Server
Grizzly Peak Brewing
Ann Arbor, MI
05.2016 - 11.2016
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Barista
avalon cafe and kitchen
Ann Arbor, MI
01.2015 - 05.2016
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
Server Assistant
the gandy dancer
Ann Arbor, MI
07.2014 - 01.2015
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Resolved customer complaints swiftly and professionally when needed.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
Education
High School Diploma -
Ypsilanti New Tech High School
Ypsilanti, MI06-2014
Skills
- High-volume dining
- Team Leadership
- Wine Pairings
- Order Taking and Processing
- Server monitoring
- POS Systems
- Flexible Schedule
- Liquor, wine, and food service
- Guest Relations
- Upselling techniques
- Wine Knowledge
- Event Setup
- Fine Dining
- Casual dining experience
- Menu development
Languages
Arabic
Full Professional
Certification
- serve safe.
References
References available upon request.
Timeline
Lead Server
cascabel ventures LLC
11.2016 - 05.2024
Server
Grizzly Peak Brewing
05.2016 - 11.2016
Barista
avalon cafe and kitchen
01.2015 - 05.2016
Server Assistant
the gandy dancer
07.2014 - 01.2015
High School Diploma -
Ypsilanti New Tech High School