AHMED IBRAHIM
baltimore,NY
Summary
Business Analyst and operations management professional with experience in requirements gathering, process improvement, data analysis, stakeholder collaboration, UAT, and Agile delivery. Skilled at translating business needs into clear requirements, identifying process gaps, supporting system enhancements, and using data to improve operational performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Transportation Operations Manager Supply Chain
Amazon
Woodburn, OR
09.2025 - Current
- Lead transportation operations with ownership of staffing, safety, quality, execution, and service performance while identifying risks and driving corrective actions.
- Analyze forecasted volume, labor plans, transactional demand, and historical performance data to develop staffing recommendations and improve capacity planning.
- Partner with Operations Managers and cross-functional stakeholders to evaluate workflows, identify process gaps, and implement measurable process improvements.
Business Analyst OPS
Amazon
Edgewood, MD
05.2023 - 09.2025
- Led requirements gathering, stakeholder interviews, workflow analysis, and process mapping for operational enhancements and automation initiatives.
- Developed user stories and acceptance criteria and used SQL, Tableau, and QuickSight to identify bottlenecks, automate reporting, and support data-driven decisions.
- Owned recurring KPI and business intelligence reporting, improving visibility into operational performance and reducing manual reporting effort.
Business Analyst
Stack IT Solutions
Maryland
02.2022 - 01.2024
- Facilitated JAD and requirements-gathering sessions with stakeholders, SMEs, and system owners for application upgrades and process improvements.
- Produced BRDs, UML/process-flow artifacts, and As-Is/To-Be analyses; partnered with business and technical teams to clarify functional and non-functional requirements.
- Used Power Apps, SQL, Oracle Cloud ERP, and SAP to support workflow automation, gap analysis, and functional process improvements.
Business Analyst/ Scrum Master
Kapstack
Bladensburg
05.2019 - 12.2021
- Elicited and documented business requirements, performed gap analysis, and translated stakeholder needs into deliverables for Product Owners, QA, and development teams.
- Supported application testing, issue resolution, risk assessment, and Agile delivery throughout the SDLC, improving alignment between users and technical teams.
- Collaborated with product owner, QA, and Developers to ensure an understanding of the functionality, facilitating efficient issue resolution, providing valuable feedback to address bugs, and reducing bug resolution time by 30%.
Education
Bachelors - Business Analyst
Towson University
Towson12-2019
Skills
Requirements Gathering User Stories & Acceptance Criteria BRD/FRD/RTM UAT & QA Testing Process Mapping Gap Analysis Stakeholder Management SQL Jira Confluence Agile/Scrum Tableau QuickSight AWS ERP As-Is/To-Be Analysis
Certification
Certified Scrum Master (CSM) - Scrum Alliance, Safe 5.0, Scrum Master (SSM) - Scaled Agile Inc., Professional Scrum Master (PSM) – Udemy Certification Course, Microsoft Administration-Udemy Certification Course, MB-920 Certification- Dynamics Fundamentals (ERP)- Udemy Certification Course
Timeline
Transportation Operations Manager Supply Chain
Amazon
09.2025 - Current
Business Analyst OPS
Amazon
05.2023 - 09.2025
Business Analyst
Stack IT Solutions
02.2022 - 01.2024
Business Analyst/ Scrum Master
Kapstack
05.2019 - 12.2021
Bachelors - Business Analyst
Towson University