Business Analyst
Emmanuel Berchie
Peak Horizons LLC & H&L Property Solutions LLC
Richmond,VA
Overview
Focused, determined, results-driven Business Analyst / Business Systems Analyst with 8+ years of experience in business requirements gathering, systems analysis, data analytics, process improvement, and project management across manufacturing, supply chain, transportation, and real estate industries. Skilled in translating business needs into BRDs, FRDs, functional requirements, user stories, acceptance criteria, and technical documentation, while collaborating with stakeholders and technical teams throughout the Software Development Life Cycle (SDLC). Hands-on experience with SQL, Power BI, Power Query, Tableau, Advanced Excel, SAP ERP, Salesforce CRM, Jira, and Confluence to perform data analysis, data mapping, reconciliation, KPI reporting, dashboard development, and business process optimization. Experienced in Agile/Scrum methodologies, User Acceptance Testing (UAT), defect tracking, system integration, gap analysis, and root cause analysis to support business and technology initiatives. Proven track record of contributing to over 200% revenue growth, supporting operations across five manufacturing centers, managing inventory involving up to 12 million pounds of materials, and maintaining service performance above 95%. Known for streamlining workflows, improving reporting visibility, resolving operational challenges, and delivering practical solutions that align technology with business objectives.
08+
Years of experience
01+
Certification
04+
years of post-secondary education
Work History
01.2023 - Current3 Years 9 Months
Business Analyst & Operations Manager
Peak Horizons LLC & H&L Property Solutions LLC
- Directed business requirements analysis, operational planning, sales performance evaluation, and process improvement initiatives for real estate marketing and sales activities. Analyzed client acquisition workflows, business performance, and market opportunities to support strategic decisions contributing to more than 209% revenue growth between 2023 and 2024.
- Used Salesforce CRM, Power BI, Power Query, Tableau, and Advanced Excel to evaluate sales activity, customer trends, revenue performance, and operational KPIs. Developed reporting views and analyzed business data to support better visibility into sales performance, client engagement, and growth opportunities.
- Evaluated CRM workflows, lead management processes, and reporting requirements, documenting business needs, functional requirements, user stories, and acceptance criteria for changes to internal business processes. Applied data mapping, data validation, and reconciliation to review customer and sales information across reporting sources.
- Coordinated system and process enhancement activities using Agile/Scrum, Jira, Confluence, SDLC concepts, and UAT practices, organizing requirements, reviewing proposed workflow changes, tracking issues, and validating that business processes aligned with operational needs.
- Managed four virtual assistants, coordinating work assignments, establishing performance expectations, monitoring operational KPIs, and improving team workflows to support consistent client follow-up, task completion, and day-to-day business execution.
09.2021 - 04.20231 Year 7 Months
Business Systems Analyst - Supply Chain,ERP & Data
Novelis
- Partnered with production planners, supply chain stakeholders, and operations teams to analyze business requirements and evaluate production planning workflows across five manufacturing centers. Documented business requirements, functional specifications, process gaps, and acceptance criteria for improvements involving demand forecasting, inventory visibility, and resource planning.
- Analyzed inventory datasets involving 5–7 million pounds of raw materials and 4–5 million pounds of work-in-progress, using SAP ERP, SQL queries, joins, Power Query, and Advanced Excel to compare inventory records, evaluate material availability, investigate discrepancies, and support data reconciliation between operational reports and planning information.
- Developed and maintained Power BI, Tableau, and Excel-based KPI reports to examine production schedules, inventory movement, supplier performance, and forecast variances. Worked with business users to define reporting requirements, validate calculations, and provide clearer visibility into material availability and production constraints.
- Supported ERP workflow improvement and reporting enhancement activities through BRD/FRD documentation, data mapping, user stories, UAT test scenarios, and defect tracking. Applied Agile/Scrum and SDLC practices, using Jira and Confluence to organize requirements, document findings, and coordinate follow-up on business and system issues.
- Applied Lean Six Sigma and root cause analysis to investigate production planning bottlenecks, inventory discrepancies, and recurring workflow challenges, translating findings into recommendations to strengthen operational consistency and support more reliable production decisions.
05.2018 - 09.20213 Years 4 Months
Business Analyst - Transportation & Logistics Ops
Marten Transport
- Worked with dispatch, customer service, and fleet planning stakeholders to assess transportation workflows, identify scheduling constraints, and document operational requirements related to truck availability, maintenance coordination, and delivery performance, contributing to pickup and delivery results exceeding the company's 95% on-time target.
- Analyzed fleet utilization, freight activity, shipment schedules, and regional transportation trends using SQL, Excel, and operational database reports. Compared planning and shipment information to identify exceptions, validate business data, and support decisions involving resource allocation and service delivery.
- Supported improvements to fleet management reporting and operational database workflows by documenting business needs, reviewing user stories and acceptance criteria, and participating in UAT and system validation activities to evaluate whether application processes supported dispatch and planning requirements.
- Used Jira, Confluence, and Agile/SDLC documentation practices to support issue tracking, process documentation, and communication between operational stakeholders and teams responsible for business applications. Reviewed recurring scheduling and shipment issues to recommend practical workflow improvements.
- Led user training and process knowledge transfer for internal fleet systems, training 25 drivers on time and mileage management, onboarding 15 additional drivers, and training two new fleet managers on database workflows, operational procedures, and reporting expectations.
09.2017 - 05.20188 Months
Business Analyst - Project & Vendor Ops
Integrity Property Management Group
- Supported project requirements analysis, vendor coordination, procurement workflows, and operational performance monitoring, collaborating with property management stakeholders and contractors to maintain 98% on-time vendor service performance.
- Developed weekly Excel-based budget and vendor performance reports, using PivotTables, data validation, and variance analysis to evaluate expenses, track project activity, compare vendor performance, and provide management with more consistent operational and financial reporting.
- Assisted with business process documentation, vendor selection, contract bidding, and project requirements evaluation, reviewing service needs, procurement information, and operational issues to support decisions involving vendor performance, project schedules, and budget expectations.
Education
Bachelor of Science | Supply Chain Management & Analytics
Virginia Commonwealth University | Richmond, VA | 08.2014 - 05.2018
Virginia Commonwealth University - Richmond, VA
08.2014 - 05.2018
Minor in Business
Marymount University | Arlington, VA | 08.2013 - 05.2014
Marymount University - Arlington, VA
08.2013 - 05.2014
Skills
Certification
Lean Six Sigma Yellow Belt
Accomplishments
200%+ revenue growth (Peak Horizons LLC, 2023–2024)
Timeline
Business Analyst & Operations Manager
Peak Horizons LLC & H&L Property Solutions LLC
01.2023 - CurrentRead more
Business Systems Analyst - Supply Chain,ERP & Data
Novelis
09.2021 - 04.2023Read more
Business Analyst - Transportation & Logistics Ops
Marten Transport
05.2018 - 09.2021Read more
Business Analyst - Project & Vendor Ops
Integrity Property Management Group
09.2017 - 05.2018Read more
Virginia Commonwealth University - Bachelor of Science, Supply Chain Management & Analytics
08.2014 - 05.2018Read more
Marymount University - ,
08.2013 - 05.2014Read more