AHMED ISEFAN
Summary
Relocated from Saudi Arabia to the United states in 2024. Dynamic sales professional with over 15 years of experience across diverse sectors, including SaaS, marketplace, POS, CXM, food and beverage, and retail. Expertise in crafting and executing innovative business development strategies that maximize sales opportunities and drive substantial growth. Proven track record in preparing and delivering compelling client proposals and presentations to C-level executives, resulting in successful partnerships and high-value deals. Passionate about customer behavior research and AI-powered sentiment analysis, with a strong ability to create strategic partnerships while effectively managing sales pipelines and fostering robust client relationships through confident communication and negotiation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CORPORATE BUSINESS DEVELOPMENT MANAGER
FLOWARD (E-Commerce, SAAS)
RIYADH, SAUDI ARABIA
01.2024 - 09.2024
- Identified new business opportunities and increased lead generation to grow profits.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
ENTERPRISE ACCOUNT MANAGER
LUCIDYA (CXM)
RIYADH, SAUDI ARABIA
11.2022 - 01.2024
- Analyzed client feedback to highlight areas in need of improvement.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Addressed account inquiries and provided updated data from CRM software.
- Negotiated contracts and closed deals to achieve favorable terms for corporate objectives.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
PARTNERSHIP AND BUSINESS DEVELOPMENT MANAGER
FOODICS (POS)
RIYADH, SAUDI ARABIA
10.2020 - 10.2022
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Implemented strategic account plans to meet client objectives.
- Promoted new and updated services to increase customer retention.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
KEY ACCOUNT MANAGER
MONH MARKET (E-Commerce, SAAS)
SAUDI ARABIA
07.2018 - 06.2020
- Identified new business opportunities and increased lead generation to grow profits.
- Communicated new products and services to drive customer interest and boost sales.
- Resolved client complaints quickly and used feedback to improve account management services.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
RETAIL ENGAGEMENT EXECUTIVE
GULF TALEED FOR COMMERCIAL SERVICES
02.2014 - 06.2018
- Managed and Implemented a high standard level performance exclusively for (Philip Morris Intl, Nestle, Nespresso and Lamb weston)
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Ran promotions and events in line with company standards.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
RETAIL ENGAGEMENT OFFICER
GULF TALEED FOR COMMERCIAL SERVICES
RIYADH, SAUDI ARABIA
10.2012 - 01.2014
- Managed and Implemented a high standard level performance exclusively for (Philip Morris Intl, Nestle, Nespresso and Lamb weston)
- Planned and executed promotions and sales to increase revenue.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Promoted brands and audited performance of key product lines.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Supervised employees, providing coaching and mentorship to optimize productivity.
KEY ACCOUNT MANAGER
SPECIALIZED BY STC (BRAVO TELECOMMUNICATIONS)
SAUDI ARABIA
11.2010 - 08.2012
- Identified new business opportunities and increased lead generation to grow profits.
- Communicated new products and services to drive customer interest and boost sales.
- Resolved client complaints quickly and used feedback to improve account management services.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
KEY ACCOUNT EXECUTIVE
ARAMEX (Shipping & Logistics)
02.2007 - 10.2010
- Identified new business opportunities and increased lead generation to grow profits.
- Communicated new products and services to drive customer interest and boost sales.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Provided first-class client services, from onboarding to daily account management.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
Education
Bachelor of Business Administration - Marketing
UNIVERSITY OF JORDAN
Amman, Jordan05.2007
Skills
- Business growth initiatives
- Employee training
- Customer acquisition strategies
- Experienced with HubSpot CRM tools
- Effective communication skills
- Building and maintaining B2B client relationships
- Partnerships building
- Market insight
- POS software proficiency
- Skilled in Microsoft software usage
- Lead prospecting
- Key account management
Certification
- Commercial Excellence Academy Programs by Philip morris INC.
- Professional sales program by Aramex.
- Restaurant owner certificate course from the International Association of Professions career college.
LANGUAGES
Arabic
Full Professional
English
Full Professional
Italian
Elementary
Recommendations
https://www.linkedin.com/in/ahmed-esifan-43a4aa40/
Hobbies and Interests
AI, SAAS, Cooking, football and trips
Timeline
CORPORATE BUSINESS DEVELOPMENT MANAGER
FLOWARD (E-Commerce, SAAS)
01.2024 - 09.2024
ENTERPRISE ACCOUNT MANAGER
LUCIDYA (CXM)
11.2022 - 01.2024
PARTNERSHIP AND BUSINESS DEVELOPMENT MANAGER
FOODICS (POS)
10.2020 - 10.2022
KEY ACCOUNT MANAGER
MONH MARKET (E-Commerce, SAAS)
07.2018 - 06.2020
RETAIL ENGAGEMENT EXECUTIVE
GULF TALEED FOR COMMERCIAL SERVICES
02.2014 - 06.2018
RETAIL ENGAGEMENT OFFICER
GULF TALEED FOR COMMERCIAL SERVICES
10.2012 - 01.2014
KEY ACCOUNT MANAGER
SPECIALIZED BY STC (BRAVO TELECOMMUNICATIONS)
11.2010 - 08.2012
KEY ACCOUNT EXECUTIVE
ARAMEX (Shipping & Logistics)
02.2007 - 10.2010
Bachelor of Business Administration - Marketing
UNIVERSITY OF JORDAN