Ahmed Itani
Houston,TX
Summary
Results-driven technology professional with extensive experience in software development, system administration, and technical support. Demonstrates expertise in optimizing application performance and solving complex problems. Proven ability to manage projects and foster collaboration within teams, ensuring successful outcomes. Committed to ongoing professional development and adapting to emerging industry trends to enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Technical Business Analyst
GPI USA
Houston, Texas
06.2020 - Current
- Assessed system enhancements using A/B testing to ensure functional consistency and issue resolution.
- Streamlined application development efforts through requirements gathering and process analysis to deliver optimized solutions.
- Demonstrated effective prioritization and timely decision-making.
- Offered technical expertise to resolve customer problems related to company products and services.
- Ensured availability of crucial resources by coordinating with internal teams and clients for effective product implementations.
- Coordinated with marketing professionals on initiatives boosting brand visibility and engagement.
- Organized collaborative discussions with stakeholders to identify and rank critical customer-requested features.
- Cultivated relationships with key clients in order to better understand their needs and expectations.
- Created product documentation, including user stories, use cases, and mockups.
- Identified areas of improvement within existing products or services in order to increase efficiency.
- Collaborated with cross-functional teams, such as R&D, marketing, sales, and operations, to define product requirements and specifications.
- Analyzed customer feedback to identify opportunities for improvement in existing products.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Facilitated employee and client education programs.
- Helped the sales team with onsite travel, walkthroughs, and demoing applications, which increased the chances of closing deals and signing clients.
- Applications worked on: eDelphyn (Blood Bank and LIS), DonorDoc, Donor ID, Data Innovation, AWS, Salesforce.
Clinical Sales Consultant and Support
Emitac Healthcare Solutions
Dubai, United Arab Emirates
10.2018 - 06.2020
- Participated in trade shows and conferences to promote company's products and services.
- Implemented training programs for staff members on proper usage of medical equipment and devices.
- Maintained relationships with existing customers to ensure ongoing satisfaction.
- Provided product demonstrations, seminars, and presentations to potential clients.
- Assessed client needs and sold appropriate products.
- Networked to build client base and promote products to new and existing clients.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- I played a pivotal role in coordinating tasks, facilitating communication among team members, and liaising with clients to meet their specific needs.
- Additionally, I contributed to the continuous improvement of the application by identifying areas for enhancement, and collaborating with relevant stakeholders to implement necessary updates.
- Overall, my focus was on maximizing the application's efficiency and delivering a top-tier user experience.
- Provided first-level technical support for clinical applications, including third-party systems, and grant-supporting applications during clinic hours and on call.
- Assisted second-level support in investigating and resolving clinical application issues.
- Administered clinical applications, including user account maintenance, and basic training on non-clinical components.
- Collaborated with the development team to investigate and resolve interface, workflow, and application issues.
- Supported the implementation of new hardware and software, including configuration, testing, and maintenance, while expanding the system to multiple locations.
- Applications worked on: Hemasoft (Blood Bank), Wolters Kluwer, Philips TeleICU, Forcare, and mobile applications for DHA like Dammi and DHA Flagship.
Laboratory Healthcare IT Consultant
Indra Bahrain Consultancy S.P.C
Manama, Kingdom of Bahrain
03.2015 - 09.2018
- I took on the responsibility of supervising the entire deployment of the Blood Bank, a multifaceted role that encompassed various essential tasks
- This included meticulous planning, the strategic delegation of tasks among team members, the nurturing and maintenance of strong client relationships, had the oversight of ongoing processes, and the effective management of the overall deployment operations
- This comprehensive strategy ensured a smooth and successful execution of crucial functions within the Blood Bank and HIS system
- Ensured the quality of the Blood Bank system and following the international standards before deployment
- Managing all requirements that included modifying and removing them to ensure they are within international guidelines
- The correct workflow of the Blood Bank system that’s accommodates the Clients daily process and satisfaction
- Managing all testing plans and scenarios to ensure the System fulfils the Client’s needs
- Present and Train all staff members (ISEHA, Indra and CBB) of the complete system
- Managing all incidents and following up to ensure they are solved
- Coordinating with all Service, Deployment, Change Management and Hardware Teams
- Full implementation of the Blood Bank System and sorting all dependences related to the project
- Applications worked on: Hemasoft (Blood Bank and LIS), I-seha, Jira
Clinical Informatics Specialist
Advanced Technology Company (ATC)
Salmiya, Kuwait
01.2010 - 01.2015
- My role was centered around bridging the gap between healthcare and technology
- I was responsible for evaluating and maintaining health information systems to enhance donor and patient care
- This involved collaborating with healthcare providers and IT teams to optimize workflows, ensuring seamless integration of digital solutions
- I played a crucial part in training medical staff on the use of these systems and daily operations of the center to ensure the software was running smoothly
- Coordinated cross-departmental operations and network/database issues for smooth functioning
- Managed work orders and embraced added responsibilities with flexibility and rapid learning
- Developed strong communication and interpersonal skills with both the public and team members
- Analyzed customer requirements for new software updates, medical instruments, and data solutions
- Oversaw Laboratory departments at Kuwait Central Blood Bank (KCBB), ensuring optimal Blood Bank Management System (BBMS) functionality and interfacing with vendors
- Main point of contact for error resolution and system modifications
- Training all Technicians on the BBMS
- Applications worked on: Hemasoft (Blood Bank)
Education
B.S. - Degree in IT
Arab Open University
Khitan, Kuwait01.2007
Kuwait International English School
Salmiya, Kuwait01.2000
Skills
- Project management
- Software demoing
- Train the Trainer
- Requirements Analysis
- Testing and reporting
- Agile methodologies
- Business Analysis
- Bilingual English-Arabic speaker
- Requirements gathering
- User acceptance testing
- Functional specifications
- Software development life cycle
- Scrum framework
- Product lifecycle management
- Product backlog management
- Sprint planning
- Product launches
- Product roadmapping
- Feature prioritization
- Stakeholder management
- Voice of customer
- Product documentation
- Customer success management
Professional training and workshops
- Agile with Atlassian Jira, Coursera, 01/01/23
- Lean Six Sigma White Belt, MSI, 01/01/23
- PMP Course (35 hours of lectures), JBR, 01/01/17
- ITIL - IT Infrastructure Library Foundation, Infocenter, 01/01/13
- Administering Microsoft SQL Server 2010 Database, Lifelong, 01/01/13
- Maintaining a Microsoft SQL Server 2008 R2 Database, Qualitas Consulting, 01/01/12
- Writing Queries Using Microsoft SQL Server 2008 Transact-SQL, Qualitas Consulting, 01/01/11
- Course on Eyesi Simulator (Eye Surgery Simulation System), VRMagic, 01/01/08
- HSPN Conference and Distributer Training (Human Patient Simulation), METi, 01/01/08
- Microscope Technical Training, Carl Ziess, 01/01/07
- Technical Training (Surgical Simulation Systems), Immersion Medical, 01/01/07
Timeline
Technical Business Analyst
GPI USA
06.2020 - Current
Clinical Sales Consultant and Support
Emitac Healthcare Solutions
10.2018 - 06.2020
Laboratory Healthcare IT Consultant
Indra Bahrain Consultancy S.P.C
03.2015 - 09.2018
Clinical Informatics Specialist
Advanced Technology Company (ATC)
01.2010 - 01.2015
B.S. - Degree in IT
Arab Open University
Kuwait International English School