Ahmed Jes
Minneapolis,MN
Overview
7
7
years of professional experience
Work History
General Manager
Jees Hotel
Hargeisa, Somalia
01.2022 - 05.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Customer Service Manager
Sompower
Hargeisa, Somalia
02.2017 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
Branch Manager
sompower
Hargeisa, Somalia
01.2016 - 12.2016
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Education
BBA - Accounting And Business Management
Gollis University
Hargeisa10-2019
Skills
- Project Management
- P&L Management
- Service Quality Improvement
- Distribution Management
- Program Administration
- Business Administration
- Account Management
- Financial Administration
- Staff Supervision
- Advertising and marketing
- Safety protocol
Timeline
General Manager
Jees Hotel
01.2022 - 05.2023
Customer Service Manager
Sompower
02.2017 - 10.2021
Branch Manager
sompower
01.2016 - 12.2016
BBA - Accounting And Business Management
Gollis University
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