AHMED KASSAB

In the context of GE Digital Grid Software projects execution within the Services organization, Services Technical Delivery Managers ensure coordination with implementation Services teams including Solution Design, Application experts, Configuration Management, Solution Integration, Engineering and Global Delivery Centers, and work closely with the client.

• Services Delivery Manager owns the project’s Delivery Model and is the Technical Leader on the Project, working with highly skilled teams to manage and execute software development, deployment, configuration and operational testing.
• Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project Manager on progress, implementing delivery with Agile methodology when applicable.
• Share responsibility with Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management.
• Optimizing deployment process, implementing Continuous Integration, Continuous Deployment and Test automation process with the DevOps teams.
• Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship.
• Drive excellence in execution through continuous improvement and change management. Implement software delivery performance measurement indicators.
• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility.
• Performance Measurement: On Time Delivery, Committed budget (effort) deviation, Software Delivery Processes Compliance, Customer Satisfaction
• Applied agile project management and agile transformation techniques to SPARK projects DAMMAM.
• Reviewed solution architecture proposals to provide technical direction to associated personnel.
• Trained personnel on use of IT tools and applications.
• Coordinated with external vendors to deliver IT project components.
• Partnered with project team members to identify and quickly address problems.

• Review and evaluate new tenders/Contracts.
• Evaluate contract specifications and define project requirements.
• Assist in creating project RFQ documentation as needed.
• Gain in-depth knowledge in specific areas and manage complex situations and critical projects.
• Stay up-to-date with the latest industry standards and trends.
• Standardized job tasks and trained junior team members on SCADA-EMS system best practices and standards. In addition, network security and troubleshooting of SCADA-EMS systems.
• Define project requirements through customer communication and communicate the requirements to other departments as necessary.
• Design, integrate, test, and commission SCADA-EMS control systems for MM`s utilities.
• Provide guidance to staff on cyber security procedures that are aligned with industry best practices for IT infrastructure and Industrial Control Systems OT infrastructure
• Managed quality assurance for SCADA-EMS software including on site evaluations, internal audits, and Daily checks.
• Support live customer SCADA-EMS systems using knowledge and responded to 24/7 hours and weekend emergencies
• Provide customer support and assistance per contract maintenance. For both SCADA-EMS software and Hardware.
• Manage product launch process for new products including SAT, and FAT tests.
• Performed various administrative functions, including system maintenance, delivering software, sorting error and problems resolution, Server's Cleaning.
• Testing and Commissioning of SCADA-EMS system including the integration with other systems software (DFR, PMU, BARCO wall Display, WSUS, Backup EXEC 2012, Cisco Network Assistant, ESXI 5.0, Visualization, HP tools, McAfee ePO, Domain Controller, ..etc)
• Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
• Conducted technical security audits to identify vulnerabilities. Encrypted data managing firewalls to protect confidential information, Reviewed violations of computer security procedures and developed mitigation plans, Performed risk analyses to identify appropriate security countermeasures. Monitored Servers/workstations virus reports to determine when to update virus protection systems.
• Completed technical maintenance reports detailing network and SCADA-EMS systems performance, costs and downtime issues in quarterly basis.
• Created, administered implemented and monitored SCADA-EMS database designs and data models to meet unique needs and goals determined during initial evaluation and Management of change.
• Design and implement security best practices in various Operating System configurations.
• Develop and ensure successful implementation of security policies, standards and plans to ensure the protection of corporate and customer data against the unauthorized use, access, modification, and destruction.

• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Identifying changes and then estimates effects of changes in requirements/products ordered with respect to costs, project plan, and total order value
• Responsible for Migration plan from Old Control Center ICC to the new HQ control Center
• Completion of the creation of the database inventory of spare parts for all the centers in the backup GHUNAN control and main control center in Dammam and made to the underlying database system to the SAP.
• Managing and follow-up the equipment accustomed permanent headquarters for the interconnection of the new review for electrical and mechanics are divided into:

1. Monitoring and reviewing all business electricity, including control systems in the doors and the cameras internal and external, and the illuminations electrical and building Management Systems (BMS), and installation work for the cabling data network, communications and control systems in the main power in addition to the review of capacity operational devices stationary power within the control center and checking in Review financial matters

2. Follow-up of all the business, including mechanics and air conditioning systems and review the appropriate measurements of the room and necessary action to modify materials exterior of the building and follow-up streams and cable carriers, and places the distribution of funds data information and electrical

• Manage/maintain EMS contractual related issues
• Prepare all required reports/documents for EMS as needed
• Ensure that EMS applications are kept accurate and usable
• Responsible for Installing and commissioning of new SCADA/EMS system in GCCIA, DAMMAM HQ
• Performing On Site Acceptance Tests of above-mentioned applications
• Administration of activities related to system security, backup and recovery plans.
• Manage for SCADA/EMS hardware maintenance and following contractual spare part
• Manage of ICCP links between Member states Qatar, Bahrain, KSA, Kuwait and UAE
• Manage of BARCO wall display for SCADA system
• Manage of Interconnection control room ICC facility (Access Control, CCTV, Firefighting & Detection, Generator & UPS, ..etc)
• Responsible of updating SCADA-EMS system, database and one-line displays
• Worked with GE to resolve all reported snags problems, improve operations and provide exceptional customer service.

• Responsible for the control center operations
• Performing of DBB Data Base Builder, for substations including SUBTOP, RTUTOP and Generation of HEX and EXE files for RTU S900)
• Responsible for the Installation of S900 RTU H/W
• Commissioning & Installation of S900 RTU S/W
• Responsible for the installation of all computer systems, ensure that backup systems operate effectively.
• Performing the McAfee protection pilot for all machines inside the project
• Responsible for providing secure access to the network for remote users;
• Responsible of communication between DPS & RTU S900 .by SDH Interface.
• Responsible of all H/W equipment's (Computers, Dl380 G3 PROLIANT servers, chart recorder, printers & S900 RTU's)
• Responsible for the Installation of BARCO SW & HW (Over view D-SERIES) Wall Display.
• Administrate The Network of SCADA cables & Computer network.
• Designing one-line interactive displays for all 45 substations (Working at FG display builder)
• Perform point-to-point and End-to-End tests for WDRCC SCADA/EMS project.
• Performing Display animation.
• Responsible for the Transceiver CXR installation and Configuration in HARRIS RTU, Install the interface in between S900 & Harris RTU
• Working on e-terra HABITAT application
• Troubleshooting rising errors in the Data Processing system during the test phase. Full participation in Site Acceptance Test (SAT)
• Full participation in the Availability test and recording the events describing system violation
• Point to Point tests on HARRIS RTU
• Attend the 6 months warranty period for WDRCC project
• Received training and certification from AREVA T&D to represent brand, explain technical functions of mobile devices and guide product selection by customers.
• Worked with WDRCC in EGYPT customers to understand requirements and provide exceptional SCADA-EMS service.