Hi, I’m
Ahmed Lawal
Baltimore,MD
Summary
Adept at enhancing user experience and platform safety, I excelled in content moderation at DataAnnottation and customer service at Core Fiber Partners. My expertise in content management and exceptional patience contributed to significant improvements in site quality and customer satisfaction, showcasing my ability to manage high-stress situations and ensure meticulous attention to detail.
Overview
3
years of professional experience
Work History
DataAnnottation
Content Moderator
03.2022 - Current
Job overview
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- 1+ years customer service experience
Core Fiber Partners
Customer Service Representative
04.2023 - 01.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Finding solutions that leave the customer in a happier place than when they called, emailed, chatted or otherwise
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Cheasapeake CollegeWye Mills, MD
Associate of Science from Human Service
03-2022
Bartelomeo ScarppiBologna Italy
High School Diploma
10-2014
University Overview
- Honoree of Merit Roll
- Awarded Service and Character Award
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Assertiveness
- Online research
- Social media
- Attention to detail
- Microsoft office
- Customer service
- Critical thinking
- Team collaboration
- Strong attention to detail
- Stress tolerance
- Planning and coordination
- Critical analysis
- Fact-checking
- Source utilization
- Error correction
- Quality control analysis
- Deadline attainment
- Originality and creativity
- Desktop and laptop computers
- Text writing
- Word processing
- Database maintenance
- Project coordination
- Copy proofreading
- Copywriting and editing
- Marketing collaboration
- Copyright permission
Languages
Italian
English
Spanish
Interests
- Supporting STEM education initiatives and mentorship programs.
- Cooking
- Graphic Design
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Music
- Gym Workouts
Timeline
Customer Service Representative
Core Fiber Partners
04.2023 - 01.2025
Content Moderator
DataAnnottation
03.2022 - Current
Cheasapeake College
Associate of Science from Human Service
Bartelomeo Scarppi
High School Diploma