Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota Murphy

Boise

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Content Moderator

Teleperformance USA
08.2022 - 01.2026
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Investigated and resolved complex content issues to achieve turnaround times and standards of quality.

Delivery Driver

Custom Services LLC
10.2020 - 07.2022
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Education

Certificate - Culinary Arts

Le Cordon Bleu
Tukwila, WA
01-2013

High School Diploma -

Kuna High School
Kuna, ID
01-2012

Skills

  • Social media
  • Content management
  • Online research
  • Cultural awareness
  • Detail orientation
  • Adaptability
  • Fact-checking
  • Content review

Timeline

Content Moderator

Teleperformance USA
08.2022 - 01.2026

Delivery Driver

Custom Services LLC
10.2020 - 07.2022

Certificate - Culinary Arts

Le Cordon Bleu

High School Diploma -

Kuna High School
Dakota Murphy