Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Mahmoud

Garfield,New jersey

Summary

Food businesses / franchise / Custumer service. Authorized to work in the US for any employer Effective [Job Title] with proven fine dining operations and staff supervision expertise. Motivated staff to earn excellent [Type] customer service ratings. Superior organizational skills and hands-on management style brought desired results. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Overview

12
12
years of professional experience

Work History

Captain Waiter

Elia Restaurant
05.2021 - Current
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Addressed diners' [Type] or [Type] complaints and provided recommendations for resolution.
  • Showed high-level understanding of fine dining standards and practices.
  • Trained and managed dining room staff with diverse service backgrounds.

General Manager

IHOP
08.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

IHOP
01.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Assistant General Manager

Ihop
09.2017 - Current
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Assistant General Manager

IHOP
08.2016 - 04.2017

Assistant General Manager

McDonald's
02.2015 - 07.2016

Shift Manager/ Assistant Manager

Playland Market
04.2013 - 01.2015

Server / crew chief

IHOP
06.2011 - 03.2013

Education

Egyptian Law School - Law School

Cairo University
Egypt

High School Diploma - undefined

Ramsis language school
2009

Skills

  • Working under pressure restaurant experience and customer service
  • Serve safe Certificate payroll
  • Inventory food coast
  • Scheduling food orders
  • Speaking 2 languages Computer skills
  • Food Handling Standards
  • Cash Handling
  • Guest Relations
  • Dietary Restrictions
  • Guest Inquiries
  • Safety Protocols
  • Safe Food Handling
  • Dining Customer Service
  • Food Assembly
  • Cleanliness Standards
  • Order Accuracy
  • Visual Presentation
  • Proper Food Temperatures
  • Menu Knowledge
  • Safe Food Handling Procedures
  • Wine Knowledge
  • Dining Area Maintenance
  • Plating and Presentation
  • Special Dietary Requirements
  • Maintaining Clean Work Areas
  • Cool Under Pressure
  • Food Inspection
  • Food Safety Understanding
  • Wine and Liquor Service
  • Billing and Payment Processing
  • Wait Staff Training
  • Health Department Regulations
  • Customer Service Management
  • Restaurant Operation
  • Quality Assurance
  • Servsafe Certified
  • POS System Operations
  • Financial Transactions

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary

Timeline

Captain Waiter

Elia Restaurant
05.2021 - Current

General Manager

IHOP
08.2019 - Current

General Manager

IHOP
01.2019 - Current

Assistant General Manager

Ihop
09.2017 - Current

Assistant General Manager

IHOP
08.2016 - 04.2017

Assistant General Manager

McDonald's
02.2015 - 07.2016

Shift Manager/ Assistant Manager

Playland Market
04.2013 - 01.2015

Server / crew chief

IHOP
06.2011 - 03.2013

Egyptian Law School - Law School

Cairo University

High School Diploma - undefined

Ramsis language school
Ahmed Mahmoud