Ahmed Meho
Smyrna,TN
Summary
Dynamic Principal Collaboration Analyst with a strong background in SharePoint site design and enterprise support. Expertise in managing cross-functional initiatives, optimizing workflows, and providing advanced technical support for collaboration tools. Dedicated to enhancing operational efficiency and collaboration within diverse organizational environments.
Overview
17
17
years of professional experience
Work History
Principal Collaboration Analyst
Surgery Partners, Inc
Nashville, TN
04.2023 - Current
- Developed and maintained SharePoint sites to enhance collaboration for Surgery Center teams.
- Translate business requirements into scalable SharePoint solutions including custom lists, libraries, permissions, and automated processes.
- Supported enterprise communication systems, including phone platforms and call routing, to ensure reliable access for users.
- Coordinated collaboration initiatives across M365 to streamline communication processes.
- Provide advanced support for enterprise collaboration tools and drive adoption of best practices.
Director of Operations Support
Surgery Partners, Inc
Nashville, TN
10.2020 - 09.2024
- Oversaw critical business processes and reporting to drive cross-functional initiatives.
- Led teams in workflow optimization and enterprise support to streamline processes.
- Directed operational support functions across multiple departments to enhance efficiency and communication.
System Administrator
Surgery Partners, Inc
Nashville, TN
10.2018 - 10.2020
- Resolved complex technical issues, enhancing system performance through proactive monitoring and timely interventions.
- Managed system configurations and user access to ensure secure and efficient operation of enterprise applications.
- Supported infrastructure stability by implementing documentation improvements for streamlined processes.
Support Analyst
Surgery Partners, Inc
Nashville, TN
08.2016 - 10.2018
- Diagnosed and resolved hardware, software, and network issues, minimizing downtime.
- Provided technical support for enterprise systems and end users, enhancing user satisfaction.
- Enhanced support documentation, improving clarity and accessibility for users.
Technical Support Team Lead
Dell
Nashville, TN
08.2012 - 08.2016
- Led a technical support team focused on high-quality customer service and issue resolution.
- Managed escalations, ensuring compliance with service level agreements and improving response times.
- Trained and coached technicians, enhancing their performance and accuracy in issue resolution.
- Repaired customer equipment and tested devices with multimeters and specialized tools, ensuring reliability and functionality.
Assistant Repair Technician
Asurion
Smyrna, TN
03.2009 - 01.2012
- Refurbished smartphones with high accuracy and quality.
- Trained new technicians to increase team efficiency.
- Reclaimed usable parts from devices to minimize repair costs.
Education
Associate - Information Technology
High Tech Institute
Nashville, TN01-2004
Skills
- SharePoint Site Design & Administration
- M365 Collaboration Tools
- Phone System & eFax Support
- Workflow Automation & Process Optimization
- System Administration & Enterprise Support
- Operations Leadership & Cross-Functional Coordination
- Technical Troubleshooting & Diagnostics
- Customer Support & Relationship Management
Timeline
Principal Collaboration Analyst
Surgery Partners, Inc
04.2023 - Current
Director of Operations Support
Surgery Partners, Inc
10.2020 - 09.2024
System Administrator
Surgery Partners, Inc
10.2018 - 10.2020
Support Analyst
Surgery Partners, Inc
08.2016 - 10.2018
Technical Support Team Lead
Dell
08.2012 - 08.2016
Assistant Repair Technician
Asurion
03.2009 - 01.2012
Associate - Information Technology
High Tech Institute