AHMED MOHAMED
Cape Girardeau,MO
Summary
Student in Cybersecurity with IT Technician background with solid experience supporting school staff in a variety of technical and troubleshooting tasks. Excellent organizational skills and strong ability to balance professional attitude while having fun; enjoys work in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Media Services IT Technician Assistant
Southeast Missouri State University
Cape Girardeau, MO
09.2020 - 01.2023
- Fix and configure ITV problems during Zoom classes that professors face daily in their classrooms and organize devices that are used during those classes in the office to avoid miscalculations or disrupting the workspace
- Interacted with university and professors during phone calls and on sight problem solving, answering questions and providing insight
- Promote positive relations with professors by constantly interacting with them during working hours to solve issues such as devices misconfiguration and malfunctioning devices whilst explaining to the professors what was misplaced or misconfigured
- Perform the daily required responsibilities of student technician in an alacritous manner.
Student Assistant Volunteer
Al-Alson International Schools
Al-Riyadh, Saudi Arabia
09.2016 - 06.2017
- Helped the Administrative Assistant in answering the phones and greeting visitors to our office
- Trained new Student Assistant on processes and policies
- Help students learn, reviewing content with them
- Recruited and chaperoned student travel, participation and activities at national conferences
- Utilized a computer to type letters develop forms and proofread publications
- Performed varied duties such as filing, copying, running errands, answering the telephone and assisting students.
Education
Bachelor of Science - Cybersecurity
Southeast Missouri State University
12.2023
American Diploma -
Al-Alson International School
Skills
- Verbal & written communication
- Microsoft Office Excel
- Policies & procedures
- Office operations
- Customer service
- Mail distribution
- Technical Assistance
- Hardware Installation
- Debugging
- Technical Support
- Troubleshooting and Diagnostics
- Software Deployment
- Managing Security Breaches
Timeline
Media Services IT Technician Assistant
Southeast Missouri State University
09.2020 - 01.2023
Student Assistant Volunteer
Al-Alson International Schools
09.2016 - 06.2017
Bachelor of Science - Cybersecurity
Southeast Missouri State University
American Diploma -
Al-Alson International School