Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Angel Munoz

Long Beach,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeSocial Media SpecialistBack of House Team MemberFront of House EmployeeStock Room Associate

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Long Beach, CA, US
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Work-life balanceCareer advancementCompany CulturePaid time offPaid sick leave401k matchHealthcare benefits

Summary

Customer-focused problem solver with experience handling high-volume interactions in both in-person and digital environments. Known for clear communication, fast response times, and resolving issues efficiently while maintaining a positive customer experience. Brings strong organizational skills, attention to detail, and a reliable work ethic to support daily operations in fast-paced service settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Social Media Coordinator

DEG Web Ventures LLC
Long Beach, CA
06.2025 - Current
  • Managed 40–60 daily customer interactions across social media platforms, delivering timely responses and effective issue resolution.
  • Maintained a 95%+ same-day response rate, improving engagement and customer satisfaction.
  • Documented and analyzed customer interactions to identify recurring issues and improve response workflows.
  • Collaborated with internal teams to resolve customer concerns quickly and accurately.
  • Streamlined digital communication processes, improving response efficiency and organization.
  • Monitored engagement trends and customer feedback to support continuous improvement in the customer experience.
  • Maintained consistent brand voice and professionalism across all customer-facing communications.

Crew Member

Popeyes Restaurant
Long Beach, CA
09.2023 - 05.2025
  • Resolved customer concerns quickly and professionally, maintaining a positive experience during peak hours.
  • Managed food preparation tasks, ensuring quality and consistency in menu items.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Processed transactions with a high level of accuracy while maintaining speed and efficiency.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Consistently met performance expectations in a fast-paced, customer-focused setting.
  • Provided exceptional customer service during high-volume periods, ensuring guest satisfaction and loyalty.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Housekeeper

Crothall Healthcare
Long Beach, CA
04.2022 - 08.2023
  • Maintained cleanliness across 10+ rooms and common areas daily, meeting strict healthcare standards.
  • Managed workload efficiently to complete all assignments within scheduled timeframes.
  • Identified and reported maintenance and safety issues promptly.
  • Contributed to a safe, clean, and organized environment for staff and visitors.
  • Collaborated with healthcare teams to ensure patient rooms met cleanliness and sanitation requirements.
  • Conducted regular inspections to identify areas needing improvement in housekeeping practices.
  • Utilized specialized equipment for deep cleaning, ensuring compliance with health regulations.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Education

High School Diploma -

Cabrillo High School
Long Beach, CA
2021

Skills

  • Customer Service & Issue Resolution
  • Verbal & Written Communication
  • Data Entry & Record Management
  • Microsoft Office (Word, Excel, Outlook)
  • Digital Communication & Social Media
  • Time Management & Multitasking
  • Attention to Detail & Organization
  • Team Collaboration

Certification

Food Handler Certification

Timeline

Lead Social Media Coordinator

DEG Web Ventures LLC
06.2025 - Current

Crew Member

Popeyes Restaurant
09.2023 - 05.2025

Housekeeper

Crothall Healthcare
04.2022 - 08.2023

High School Diploma -

Cabrillo High School

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