Web Design
Ahmed Moustafa
Park Ridge,NJ
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Food Service Worker
Wally's Bagels And Coffee
Rivervale, NJ
02.2019 - Current
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
Customer Service Representative
Staples
Parkridge, NJ
01.2018 - 01.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Information Technology Management - Information Technology
Berkeley College
Woodland Park, NJ 08.2022 - 05.2023
Skills
Web Design
Service recommendations
LiveChat
Database Management
Cybersecurity
Microsoft Apps
Software updates
Project Management
LAN protocols
Hardware installations
End-user support
Task Prioritization
Software
HTML
Python
CSS
Java
Cybersecurity
Certification
Dean's list 2 Times
Timeline
Bachelor of Information Technology Management - Information Technology
Berkeley College
08.2022 - 05.2023
Food Service Worker
Wally's Bagels And Coffee
02.2019 - Current
Customer Service Representative
Staples
01.2018 - 01.2019