Ahmed Salehin
Business Analyst
Lexington,KY
Summary
Skilled Business Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 3+ years career.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Business Systems Analyst
Tescra Inc
Camino, California
9 2023 - Current
- Multiple projects under United Airlines. The portfolio includes eDocs migration, EPIC EA, MTISe, EPIC MxP, and UDocs 2.0.
- Supported team as Scrum master, leading daily stand-ups and bi-weekly sprint planning and review.
- Coordinated timelines with business and dev teams to ensure on-time delivery of requirements.
- Acted as SME on all functional processes with strong knowledge of all upstream and downstream dependencies.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Assessed business requirements to create focused solutions.
- Coordinated data migration and consolidation efforts.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
Business Analyst
Intellectt Inc
Iselin, New Jersey
01.2023 - 09.2023
- Spearheaded projects in all stages of an SDLC, from new to sunsetting.
- Coordinated with a diverse team of developers, testers, and project managers to add value to applications and meet business needs.
- Became SME on applications and was assigned to and worked as POC for any technical needs.
- Led KT sessions to educate end users and new IT team members on existing application functionalities.
- Illustrated documentation to help with understanding the process flows of the workflow in applications.
- Gathered requirements for backend and mobile applications and provided proper documentation for development.
- Produced test cases and ran them on different builds for applications, and worked with the business to get approval.
Business Analyst
Inrika Inc
07.2022 - 01.2023
- Worked as a contractor through Inrika for the New Jersey Department of Health in Trenton, NJ – worked on applications to help with licensing and another for incident report management both in Dynamics 365
- Led sessions with stakeholders to gather requirements and identify As-Is and To-Be process flows for brand new applications
- Created mockups and user stories on Azure Dev Ops to properly convey the ask from stakeholders to the IT team
- Worked on creating mapping documents, functional requirement documents, produced project charter and documented all other necessary items for the SDLC
- Programmed and produced working dynamic POCs using Microsoft Dynamics 365 application for a tool that was to be used by the NJDOH
- Spearheaded QA tasks through creation of test cases as well as performing functional testing on the application
- Planned with business to analyze and identify the definition of ready and done before delivering application for UAT
- Directed feedback and negotiated changes and proposed solutions and finalized development
Graduate Hall Director
Southeast Missouri State University
08.2020 - 06.2022
- Selected, trained and evaluated resident assistant and desk worker staff.
- Facilitated growth and development of individual staff members and promoted team dynamics.
- Addressed mental health concerns among residents by referring them to appropriate campus resources such as counseling services or support groups.
- Collaborated with other Graduate Hall Directors in planning joint events and sharing best practices for residential life management.
Human Resources Intern
Southeast HEALTH
01.2020 - 04.2020
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
Resident Assistant
Southeast Missouri State University
08.2018 - 04.2020
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
Summer Resident Assistant
Southeast Missouri State University
- Collaborated with fellow Resident Assistants to develop programming that catered to diverse student interests.
- Provided support to residents experiencing personal or academic challenges, connecting them with appropriate resources.
Recreation Center Staff
Southeast Missouri State University
04.2017 - 03.2019
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Education
Master of Science - Technology Management
Southeast Missouri State University
Cape Girardeau, MO 08.2020 - 05.2022
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO 08.2016 - 05.2020
Skills
Process Documentation
Workflow Analysis
Use Case Development
Agile expertise
SQL Proficiency
Personnel Training
Data Migration
Stakeholder Relations
User Acceptance Testing
Technologically-savvy
Research and analysis
Certifications and Associations
- Six Sigma Green Belt Certified (CSSGB), 74820260400883
- Scrum Master Accredited Certification (SMAC), 42631009543314
- Business Analyst Automation 360, Diploma
- UiPath - RPA Business Analyst Foundation, Diploma
- Phi Delta Theta (Social Fraternity), 01/18, 05/20, New Member President, Class of Spring 2018, Recruitment committee member
- Bangladesh Student Association, 05/16, 05/22, President (2021 – 2022)
Skills Summary
Agile, Waterfall, JIRA, Azure DevOps, MS Visio, Lucid Chart, Balsamiq, MS Word, Excel, Notepad++, XML, JSON, HTML, Automation 360, UiPath (Diploma)
Timeline
Business Analyst
Intellectt Inc
01.2023 - 09.2023
Business Analyst
Inrika Inc
07.2022 - 01.2023
Master of Science - Technology Management
Southeast Missouri State University
08.2020 - 05.2022
Graduate Hall Director
Southeast Missouri State University
08.2020 - 06.2022
Human Resources Intern
Southeast HEALTH
01.2020 - 04.2020
Resident Assistant
Southeast Missouri State University
08.2018 - 04.2020
Recreation Center Staff
Southeast Missouri State University
04.2017 - 03.2019
Bachelor of Science - Business Administration
Southeast Missouri State University
08.2016 - 05.2020
Business Systems Analyst
Tescra Inc
9 2023 - Current
Summer Resident Assistant
Southeast Missouri State University