Ahmed Seneina

Responsibilities:

• Managed and resolved customer issues by effectively communicating

problems to technicians and ensuring timely solutions, particularly when

dealing with equipment malfunctions.

• Handled daily cash management, including counting, reconciling, and

recording sales transactions accurately.

• Provided exceptional customer service, assisting customers with purchases

and returns, and addressing their concerns to ensure satisfaction.

• Facilitated smooth store operations by coordinating with technicians for

equipment repairs and maintenance.

• Supported sales activities by guiding customers through the purchasing

process and ensuring a positive shopping experience.

Achievements:

• Successfully improved customer satisfaction by reducing equipment

downtime through efficient problem resolution and coordination with

technicians.

• Maintained accurate financial records with a 100% error-free cash

reconciliation process.

• Increased customer retention by consistently providing top-tier service and

resolving issues effectively

• Managed listings and packaging processes for electronic recycling.

• Handled inventory management and packaging of recycled items.

• Ensured accurate labeling and efficient processing of materials.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.