AHMED SESAY
Jersey City
Summary
Motivated college student with a strong work ethic seeking part-time or full-time employment opportunities. Extensive experience in customer service, driving skills, sales, and hands-on roles, including painting, tiling, and cleaning, complemented by a solid background in security. Proven ability to coordinate complex logistics and manage transportation schedules effectively, recognized for optimizing routes and reducing delivery times to ensure seamless operations. Proficient in communication and problem-solving, adept at swiftly addressing challenges while maintaining high service quality.
Overview
7
7
years of professional experience
Work History
DISPACTCHER DRIVER
AGAPE TRANSPORTATION
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Stocker
ACME supermarket
10.2022 - Current
- My responsibilities were to ensure that shelves, bins, displays, storage, and aisles are properly stocked to make sure customers browse items easily.
Sales Associates
ACME supermarket
04.2022 - Current
- My responsibilities were to assist customers in finding products that they need and assist customers in returning items that they don’t want.
Driver
VIA DRIVER PLATFORM
03.2023 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Drove safely in various weather and road conditions to avoid accidents.
Customer Service Representative
CENTRAL SQUARE MARKETS
01.2020 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Freelance painter and cleaner
10.2018 - 01.2020
- My responsibilities were to assist my employer in painting walls, ceilings, cabinets, and doors. In addition, I also helped to install sheetrock into the walls of houses. After finishing a job, I will clean up and mopped the floors.
Education
CERTIFICATE OF COMPLETION - construction management on Cost Estimation
HCCC
71 SIP AVENUE03-2025
CERTIFICATE OF COMPLETION - English-as-a-Second-Language Education
HCCC
71 SIP AVENUE03-2025
CERTIFICATE OF COMPLETION - construction management on Engineering Structures
HCCC
71 SIP AVENUE01-2025
No Degree - Construction Management
Hudson County Community College
Jersey City, NJ01-2025
High School Diploma -
Albert Academy Senior Secondary School
01.2016
CERTIFICATE OF COMPLETION - OSHA CERTIFICATE
OSHA TRAINING CERTIFICATE
ONLINESkills
- Able to lift 50 to 65 pounds
- Stress tolerance
- Time management
- Multitasking and organization
- Team collaboration
- Effective communications
- Excellent communication
- Teamwork and collaboration
- Task prioritization
- Workload management
- Communication
- Problem-solving
Timeline
DISPACTCHER DRIVER
AGAPE TRANSPORTATION
02.2024 - Current
Driver
VIA DRIVER PLATFORM
03.2023 - 04.2024
Stocker
ACME supermarket
10.2022 - Current
Sales Associates
ACME supermarket
04.2022 - Current
Customer Service Representative
CENTRAL SQUARE MARKETS
01.2020 - 08.2023
Freelance painter and cleaner
10.2018 - 01.2020
CERTIFICATE OF COMPLETION - construction management on Cost Estimation
HCCC
CERTIFICATE OF COMPLETION - English-as-a-Second-Language Education
HCCC
CERTIFICATE OF COMPLETION - construction management on Engineering Structures
HCCC
No Degree - Construction Management
Hudson County Community College
High School Diploma -
Albert Academy Senior Secondary School
CERTIFICATE OF COMPLETION - OSHA CERTIFICATE
OSHA TRAINING CERTIFICATE
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