Melisa Santana
The Bronx,NY
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
16
16
years of professional experience
Work History
Driver
Agape Transportation
02.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Medical Reimbursement Officer.
Humano Insurance
09.2009 - 01.2014
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within [Software].
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
Customer Service Officer
Humano Insurance
10.2007 - 09.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Provided primary customer support to internal and external customers.
Education
MBA - Business Administration And Management
Atlantis University
Miami, FL03.2022
MBA - Health Administration
Atlantis University
Miami, FL03.2022
BBA - Business Administration
Del Caribe University
Dominican Republic12.2015
Skills
- Route Logs
- Order Picking and Processing
- Valid Driver's License
- Verbal and Written Communication
- Driving and Transportation
- Business Management
- Inquiry Response
Spanish
My primary language is Spanish since I was born in the Dominican Republic.
Languages
English
Professional Working
Timeline
Driver
Agape Transportation
02.2018 - Current
Medical Reimbursement Officer.
Humano Insurance
09.2009 - 01.2014
Customer Service Officer
Humano Insurance
10.2007 - 09.2009
MBA - Business Administration And Management
Atlantis University
MBA - Health Administration
Atlantis University
BBA - Business Administration
Del Caribe University
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