AHMED SHABARA
Sterling Heights,MI
Summary
- Bilingual professional with a proven record in delivering exceptional customer service and managing complex operations across banking and airline industries. Expertise in logistics, customer relations, sales, and marketing within the medical and pharmaceutical sectors drives significant revenue growth while ensuring compliance with industry regulations. Strong communication and management skills foster long-term client relationships and enhance overall customer experiences.
- customer service professional with a proven track record in managing complex operations across diverse industries, particularly in hospitality and front desk management. Expertise in logistics, customer relations, sales, and marketing within the medical and pharmaceutical sectors has driven significant revenue growth and enhanced customer experiences in banking and airline industries. A dedicated asset for organizations aiming to build lasting relationships through exceptional service. Education service experience in the biology sector further enriches capabilities.
Overview
23
23
years of professional experience
Work History
Inventory Control Clerk (Temporally Position )
Actia Electronics
Romulus, USA
06.2024 - Current
- Managed and enhanced inventory processes to ensure accuracy.
- Streamlined logistical operations by collaborating across departments.
- Ensured efficient handling and categorization of delivered goods.
Director of Sales and Marketing
ELAF Medical Trading
Alexandria, EGYPT
01.2020 - 07.2023
- Spearheaded initiatives leading to a 30% rise in customer interaction.
- Devised new marketing tactics, resulting in a 25% rise in lead generation.
- Led cross-functional teams to implement efficient marketing plans.
- Led evaluations of individual account managers to identify training and educational services requirements.
Area Business Manager/Sales and Marketing Manager
Unipharma (NOVARTIS)
CAIRO
01.2013 - 12.2019
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed and implemented sales strategies to increase market share.
- Developed learning goals and curated content tailored to thematic exploration.
- Selected materials to foster effective learning environments.
- Evaluated students' academic performance, participation in class activities and behavior.
- Conducted regular individual meetings to evaluate employee performance and realign goals.
- Created comprehensive and reliable customer loyalty programs.
District Sales Manager(Free Lancer Vet.)
Unipharma(NOVARTIS)
Cairo
01.2007 - 12.2012
- Oversaw sales operations in customer care and pharmaceutical sectors for more than 14 years.
- Consistently achieved a 17% increase in market share through strategic initiatives.
- Developed and implemented effective sales strategies to drive business growth.
- Negotiated contracts while cultivating business development opportunities and ensuring exceptional customer care.
Free Lancer Vet. (Medical Representative)
Novartis Pharma
Alexandria, EGYPT
10.2001 - 12.2006
- Offered thorough analysis of company data within the pharmaceutical sector.
- Enhanced visibility of pharma offerings during key conferences.
- Performed market research aiming at identifying target clinics.
- Fostered relationships with influential stakeholders to accelerate business growth.
Education
Bachelor of Science - Medical & pharmaceutical- Management -Education
Faculty of Veterinary Medicine
ALEXANDRIA, UNIVERISITY05.2001
Skills
- Strategic Sales Development
- Strategic Team Leadership
- Market Research
- Customer Service Support
- Business Development Leadership
- Effective Multitasking
- Microsoft Office Proficiency
- Effective Organizational Skills
- Effective Time Management
- Effective Communication
- Hybrid Educational Methods
- Advanced Education Knowledge
- Expertise in Secondary Teaching
- Digital Learning Tools
Languages
- Arabic, Native
- English
- CASAS TEST, LEVEL 6
References
References available upon request.
Timeline
Inventory Control Clerk (Temporally Position )
Actia Electronics
06.2024 - Current
Director of Sales and Marketing
ELAF Medical Trading
01.2020 - 07.2023
Area Business Manager/Sales and Marketing Manager
Unipharma (NOVARTIS)
01.2013 - 12.2019
District Sales Manager(Free Lancer Vet.)
Unipharma(NOVARTIS)
01.2007 - 12.2012
Free Lancer Vet. (Medical Representative)
Novartis Pharma
10.2001 - 12.2006
Bachelor of Science - Medical & pharmaceutical- Management -Education
Faculty of Veterinary Medicine
Similar Profiles
Terry McCartneyTerry McCartney
Electronic Tech/Machine Operator at Actia electronicsElectronic Tech/Machine Operator at Actia electronics
ROGER HARTSROGER HARTS
Business Development Manager at Actia ElectronicsBusiness Development Manager at Actia Electronics
Anthony FintoliniAnthony Fintolini
Business Development Executive at ACTIABusiness Development Executive at ACTIA
Michael HernandezMichael Hernandez
Territory Sales Representative at TruGreen Lawn CareTerritory Sales Representative at TruGreen Lawn Care
Lonny Bascomb IILonny Bascomb II
Team Member at Kentucky Fried ChickenTeam Member at Kentucky Fried Chicken