Ahmed Sirat
Bloomington,MN
Summary
A dedicated individual with extensive experience in customer service, security supervision, warehouse operations, and production. Demonstrated leadership, problem-solving, and communication abilities, with an emphasis on producing exceptional results. Proven ability to deal with challenging situations, resolve conflicts, and remain composed under pressure. Committed to lifelong learning and development, with a particular interest in data analytics and technology. Experienced in boosting customer satisfaction, improving operational efficiency, and establishing security measures. Seeking a position where I can leverage my skills to contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Hertz Car Rental
Minneapolis, Minnesota
11.2022 - 01.2024
- As a Customer Service Representative at Hertz, I was responsible for providing exceptional customer service to all clients. This included assisting customers with bookings, explaining rental policies and procedures, resolving any issues or complaints, and ensuring that all vehicles were properly maintained and clean for customer use. I also processed payments, handled phone inquiries, and actively promoted Hertz's products and services to enhance customer satisfaction and drive sales.
- I effectively communicated with customers through various channels, including in-person interactions, phone calls, and emails. I also had the opportunity to work collaboratively with other team members to ensure a smooth and efficient rental process for customers. Additionally, I consistently met and exceeded customer service goals and maintained a high level of customer satisfaction throughout my time at Hertz. •During my time at Hertz, I honed my skills in resolving customer issues and promoting additional services to enhance their rental experience. I appreciated the company's commitment to innovation and its strong focus on environmental sustainability through initiatives like the Hertz Living Journey program.
Security Supervisor, Warehouse Facility
Allied Universal
Lakeville, Minnesota
09.2021 - 10.2022
- As Security Supervisor at Allied Universal, I Supervised a team of security officers at a warehouse facility, ensuring adherence to company policies and procedures, conducting regular patrols of the premises, and monitoring security cameras to identify any potential threats or suspicious activities. On numerous occasions, successfully diffused tense situations and resolved conflicts with minimal disruption to daily operations.
- Implemented a comprehensive training program for security officers, focusing on emergency response protocols, access control procedures, and customer service skills. Tracked and documented training progress for all team members, resulting in improved overall performance and increased employee satisfaction.
- Collaborated with warehouse management to develop and implement security protocols, including access control measures, visitor registration procedures, and emergency evacuation plans. Streamlined reporting processes to provide timely and accurate incident reports to both internal and external stakeholders, demonstrating a commitment to transparency and accountability.
- Conducted regular security assessments and audits of the warehouse facility, identifying vulnerabilities and recommending improvements to enhance overall security measures. Developed and maintained strong relationships with local law enforcement agencies, serving as a liaison for security-related matters and ensuring a swift and coordinated response to any potential threats or emergencies.
Fulfillment Center Warehouse Associate
Amazon
Shakopee, Minnesota
07.2020 - 09.2021
- At Amazon, I worked as a Fulfillment Center Warehouse Associate. My responsibilities included picking, packing, and shipping customer orders accurately and efficiently, utilizing various warehouse equipment and systems to fulfill orders, maintaining a safe and organized work environment, and meeting production quotas and deadlines. Additionally, I collaborated with team members and supervisors to ensure smooth operations and achieve departmental goals.
- conducted quality inspections of products to ensure they meet company standards and customer expectations. Utilized inventory management systems to track and locate items within the warehouse, assisted in processing returns and restocking inventory, and communicated any issues or concerns to management promptly. Additionally, I participated in regular team meetings, training sessions, and continuous improvement initiatives to enhance productivity and efficiency in the warehouse operations.
- consistently met or exceeded performance metrics such as order accuracy, on-time delivery, and productivity targets. I also participated in cross-training initiatives to develop new skills and assist in different areas of the warehouse as needed. In addition, I adhered to all safety protocols and procedures to ensure a secure work environment for myself and my colleagues. My time at Amazon taught me valuable.
Production Worker
White House Custom Color
Eagan, Minnesota
01.2019 - 05.2020
- As a production worker at White House Custom Color, I worked closely with the production manager and team members to ensure that all orders were completed accurately and on time. I operated machinery such as printers and cutters, performed quality control checks on finished products, and packaged orders for shipping. I also helped with inventory management by keeping track of supplies and materials needed for production.
- In addition to my production duties, I played a key role in maintaining a safe and clean work environment. I followed all safety protocols, participated in regular safety training sessions, and reported any potential hazards or issues to management. I also helped to organize the production area and keep equipment in good working condition.
- My attention to detail, strong work ethic, and ability to work well in a team setting helped me excel in my role as a production worker at White House Custom Color. I took pride in delivering high-quality products to our customers and contributing to the overall success of the company.
Education
Associates In Data Analytics -
Normandale Community College
01-2026
High School Diploma -
Penn Foster Online High School
11-2021
Skills
- Leadership: Successfully supervised teams in both security and warehouse environments, ensuring adherence to policies and procedures, conducting training, and implementing security protocols
- Problem-solving: Demonstrated ability to diffuse tense situations, resolve conflicts, identify vulnerabilities, and recommend improvements to enhance security measures
- Communication: Effectively communicated with customers, team members, and management through various channels such as in-person interactions, phone calls, and emails
- Organizational Skills: Strong ability to multitask, maintain a keen attention to detail, and provide exceptional results in fast-paced environments
- Customer Service: Proven track record of providing exceptional customer service, meeting and exceeding customer satisfaction goals, and promoting additional services to enhance customer experience
- Data Analytics: Strong interest in data analytics and leveraging technology to improve efficiency and decision-making processes within an organization
- Teamwork: Collaborated with team members and supervisors to ensure smooth operations, achieve departmental goals, and participate in continuous improvement initiatives
- Time Management: Adhered to production quotas and deadlines in warehouse and production environments, meeting or exceeding performance metrics
- Adaptability: Successfully cross-trained in different areas of the warehouse and logistics industry, demonstrating flexibility and willingness to learn new skills
- Safety Awareness: Followed all safety protocols, participated in regular safety training sessions, and ensured a secure work environment for self and colleagues
Timeline
Customer Service Rep
Hertz Car Rental
11.2022 - 01.2024
Security Supervisor, Warehouse Facility
Allied Universal
09.2021 - 10.2022
Fulfillment Center Warehouse Associate
Amazon
07.2020 - 09.2021
Production Worker
White House Custom Color
01.2019 - 05.2020
Associates In Data Analytics -
Normandale Community College
High School Diploma -
Penn Foster Online High School