AHMED WARFA
Plymouth
Summary
Client Service Coordinator with extensive experience supporting clients, managing teams, and resolving service-related issues across healthcare, real estate, and security environments. Strong background in client communication, staff coordination, and operational support. Recognized for professionalism, reliability, and the ability to adapt quickly while maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Home Care Manager
Oakley Care / Elegant Services
02.2023 - 01.2026
- Managed daily care operations for seven clients while supervising a team of sixteen employees
- Approved employee work hours, PTO, and sick leave while ensuring accurate documentation
- Served as primary point of contact for guardians and parents, providing updates and resolving concerns
- Coordinated staffing, scheduling, and service adjustments to meet changing client needs
- Maintained compliance with care plans and organizational policies
Rideshare Driver
Uber & Lyft
03.2021 - 02.2023
- Delivered safe, reliable transportation while maintaining professional customer service standards
- Communicated clearly with passengers to ensure a positive experience
- Managed time efficiently in high-demand and fast-paced environments
Client Service Coordinator
Frauenshuh Commercial Real Estate
08.2019 - 03.2021
- Coordinated client meetings and provided individualized service to support business relationships
- Supported business development efforts through cold calling, networking, and content marketing
- Assisted a high volume of clients daily with a focus on satisfaction and retention
- Tracked performance metrics and provided insights to improve operational efficiency
- Built long-term client relationships through consistent communication and trust
Dispatch Security Manager
American Security LLC
03.2015 - 08.2019
- Operated multi-line telephone systems and prioritized incoming calls based on urgency
- Dispatched security personnel using two-way radio and telephone communication
- Monitored CCTV and fire alarm systems to ensure facility safety
- Prepared detailed incident reports and maintained daily activity logs
- Enforced security policies and provided on-site assistance to guests and staff
- Managed Payroll for all employees as account manager and trained new employees.
Education
Associate of Arts(A.A) - Business
Normandale Community College
Bloomington05-2018
Skills
- Client and Customer Relations
- Team Supervision and Coordination
- Written and Verbal Communication
- Problem Resolution
- Attention to Detail
- Account Management
- Scheduling and Time Management
- Flexibility and Adaptability
Timeline
Home Care Manager
Oakley Care / Elegant Services
02.2023 - 01.2026
Rideshare Driver
Uber & Lyft
03.2021 - 02.2023
Client Service Coordinator
Frauenshuh Commercial Real Estate
08.2019 - 03.2021
Dispatch Security Manager
American Security LLC
03.2015 - 08.2019
Associate of Arts(A.A) - Business
Normandale Community College