Ahmed Ellethy
Pearland,TX
Summary
Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Mamma Bunz Café
Mangaf, Kuwait
09.2019 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Improved productivity while reducing staffing by 8%, operational costs by 17%, and Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Leasing Manager
Majid Al Futtaim (MAF)
Riyadh, Saudi Arabia
05.2018 - 02.2019
- Started leasing for Mall of Saudi which is still under development, succeed to lease 2500 Square meters to Virgin Mega Store, 2000 Square meters for Toys R US, Plus some small units for perfumes and cosmetics tenants in the first 3 months.
- Ensure that all leasing inquiries are serviced promptly and professionally, arranging site visits for potential, suitable tenants.
- Create a database of inquiries and suitable prospects for any potential vacancies.
- Undertake initial negotiations with prospective tenants, for presentation to the Leasing Committee for final selection and then finalize the deal with the agreed brand or concept in line with the approved budgeted revenue.
- Maintain occupancy levels, renewing any lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.
- Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.
- Participate in the retail planning and leasing objectives where applicable.
- Prepare regular leasing reports on the overall leasing status and potential critical issues.
- Identify additional revenue or added value opportunities through leasing strategy for discussion and implementation.
Leasing Manager
Jabal Omar Development Co
., .
01.2017 - 04.2018
- Source and connect with potential tenants (either existing or new), Managed over 20 tenants calls per day.' or, " Increased collections by 10%".
- Conduct site visits, issue leasing proposals to potential tenants, negotiate prices within the range agreed upon with the leasing committee.
- Prepare and finalize contracts and handover to leasing administration function.
- Re-negotiate renewals in case of major changes in pricing and lease conditions received from the leasing committee.
- Coordinate with Development & delivery for handover and fit-outs/ opening dates.
- Update and maintain the tenants database.
- Maintain database of requests/ preferences/ requirements for large regional retailers and input into CRM system (e.g., contract, physical and fit-out space, services).
- Inspect units between subsequent tenants and recommend a plan of action.
Retail & F&B Operations Manager
KidZania Entertainment Park
04.2014 - 12.2016
- Succed to develop and operate 3 F&B outlets, 2 big retail shops Plus carts and Kiosks through the facility which was 28 % of total KidZania revenue in the first year, and 34% of the second year's total revenue.
- Select suppliers in deciding to search for new products by means of the quality control and price-cost process, in coordination with Merchandising.
- Control of costs and expenses of the products sold in the Food & Beverages and Merchandising areas, to the end of obtaining higher profit and improved operational use.
- Elaborate monthly inventories with the support of the Coordinators in order to determine product stock existent at each point of sale.
- Select area candidates for hiring, as well as introduce them to their posts.
- Coordinate personnel administration as well as train, motivate and promote each member of the work team.
- Implement courses, train (customer service, service quality), and encourage the workforce (suggestive sales) through diverse techniques.
- Keep an incidence log to deliver to Human Resources to the end of elaborating the administrative and operative payroll of its personnel (schedules, vacation, post changes, leaves, sick leaves, etc.).
- Coordinate with trainers the subjects to teach new collaborators and guarantee, through evaluations, personnel development.
Operations Manager
Bubble Nation Café
05.2011 - 03.2014
- Create Bubble Tea Concept, starting from the financial studies, logo design, branding, product sourcing, and training in Taiwan, up to the fit-out and development.
- Reviewed store designs to ensure operational efficiency maximizing financial throughput. The process helped lower Capex costs by $100K.
- Developed and implemented strategies to maximize customer satisfaction
- Directed initiatives to improve work environment, company culture, or overall business strategy
- Assisted in recruiting, hiring and training of team members
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Developed and maintained relationships with external vendors and suppliers
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created plans to focus on being brilliant at restaurant basics and achieved high scores in:
o Overall Guest Satisfaction (15% > VS. LY)
o Food Quality (17% > Vs. LY)
o Service and Cleanliness (11% > VS. LY) - Analyzed and reported on key performance metrics to senior management
Area Manager
Cinnabon & Seattle's Best Coffee
06.2008 - 05.2011
- Started as District Manager handling 12 stores with 75 employees, then increased to 45 stores across the western region with 300 employees, Central Kitchen, and regional warehouse.
- Win the best sales award nationwide 2 years in a row, I have been selected to be recognized for outstanding performance. Increased Sales from -4.1% to +10.3% in the year 2009 vs. 2010.
- Works with store management to identify and utilize opportunities to increase sales, control staff costs and manage appropriate inventories.
- Monitors daily, weekly, and monthly/quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policy and procedure.
- Assist Operations Manager in the review and preparation of budgets.
- Supports participation in training and develops the team members to identify potential.
- Manages operational staff issues and disciplinary matters.
- Ensures all systems, procedures are communicated to the team members, store management, and are complied with.
- Checks quality of service, coffee and Cinnabon products.
- Obtains and utilizes customer feedback and leads stores in identifying and executing improvements.
- Ensures all store appearances and equipments are maintained to Cinnabon and Seattle's Best Coffee standard.
- Ensures stores comply with local regulations.
- Reports Area status, ensures all company-required reports and documents are completed accurately and on time.
- Developing store management talent, overseeing the areas store management workforce, making management staffing decisions.
- Ensuring area wide customer satisfaction, product quality, managing the areas financial performance and managing safety & security within the area.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Store Manager
Starbucks Coffee
05.2006 - 06.2008
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provide the Starbucks ‘service experience’ consistently for all customers, and ensures that they receive the highest quality product possible.
- Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers.
- Organizes work throughout the store to deliver efficient, speedy customer service and profitable operation.
- Maximizes store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs.
- Wholly accountable for the store’s financial contribution, producing daily, weekly and quarterly financial reports.
- Ensures all cash handling, cash register functions are performed in an accurate, consistent manner, and in full accordance with company procedures.
- Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked.
- Trains and develops partners to Starbucks customer service standards, operating standards and ‘star’ skills.
- Determines daily and weekly staffing requirements, Carries out job interviews, contributes to hiring and termination decisions.
- Schedules partner work hours, vacations, days off and resolves partner complaints and concerns.
- Provides ongoing performance feedback, carries out formal performance reviews, counsels partners when necessary and recommends salary review.
Assist Store Manager
McDonald's
11.2002 - 05.2006
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
KidZania University
Mexico City 10.2014
Bachelor of Science - Hotels management
Tourism & Hotels Faculty, Alexandria University
Alexandria, Egypt06.2002
Skills
- Employee Scheduling
- Menu Planning
- Product Costing
- Profit and Loss Accountability
- Profit and Loss
- Staff Development
- New Business Development
- Total Quality Management
- Product Analysis
- Risk Management
- Project Planning
- Staff Training
Certification
- Strategic Thinking Skills Training. (JODC)
- Effective Leadership style. (JODC)
- People Management Skills. (JODC)
- Balanced Score Cards. (JODC)
- Business and Process Analysis. (JODC)
- Resources Management. (JODC)
- Retail Operations Management. (KidZania)
- Area Manager Training Program. (Focus Brands)
- Retail Management Training. (Starbucks)
- Finance Management Development (Focus Brands).
- Management Development Program. (Mcdonald's)
- Business Management Course. (Mcdonald's)
- Advance Shift Management. (Mcdonald's)
- Basic Shift Management. (Mcdonald's)
Timeline
General Manager of Operations
Mamma Bunz Café
09.2019 - 04.2021
Leasing Manager
Majid Al Futtaim (MAF)
05.2018 - 02.2019
Leasing Manager
Jabal Omar Development Co
01.2017 - 04.2018
Retail & F&B Operations Manager
KidZania Entertainment Park
04.2014 - 12.2016
Operations Manager
Bubble Nation Café
05.2011 - 03.2014
Area Manager
Cinnabon & Seattle's Best Coffee
06.2008 - 05.2011
Store Manager
Starbucks Coffee
05.2006 - 06.2008
Assist Store Manager
McDonald's
11.2002 - 05.2006
High School Diploma -
KidZania University
Bachelor of Science - Hotels management
Tourism & Hotels Faculty, Alexandria University
- Strategic Thinking Skills Training. (JODC)
- Effective Leadership style. (JODC)
- People Management Skills. (JODC)
- Balanced Score Cards. (JODC)
- Business and Process Analysis. (JODC)
- Resources Management. (JODC)
- Retail Operations Management. (KidZania)
- Area Manager Training Program. (Focus Brands)
- Retail Management Training. (Starbucks)
- Finance Management Development (Focus Brands).
- Management Development Program. (Mcdonald's)
- Business Management Course. (Mcdonald's)
- Advance Shift Management. (Mcdonald's)
- Basic Shift Management. (Mcdonald's)
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