Tommy Laxton
Elk Grove,CA
Summary
Fast Food Manager with 4 years of experience in the food service industry. Known for exceptional work ethic and consistently demonstrating a high level of commitment to operational excellence.
Overview
5
5
years of professional experience
Work History
General Manager
Hot Bunz Burger Joint
02.2023 - 12.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Administered employee discipline through verbal and written warnings.
Shift Manager
Hot Bunz
08.2022 - 01.2023
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shift Manager/Key Holder
Wendys Fast Food
02.2021 - 07.2022
- Ensured proper opening and closing procedures were followed daily.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Delegated work to staff, setting priorities and goals.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
Shift Manager
Wingstop
02.2020 - 01.2021
- Managed cash flow by accurately counting money at beginning and end of shift.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Monitored team member performance to ensure quality standards were met.
- Supervised team members during peak hours to ensure smooth operations.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
Crew Member
McDonald's
11.2019 - 12.2020
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Prepared and cooked food orders to customer specifications.
- Checked quality of ingredients before beginning food preparation tasks.
- Adhered to safety protocols when handling sharp knives or hot surfaces.
- Took initiative to help out where needed in order to meet deadlines.
- Assisted in closing duties such as cleaning work stations and restocking supplies.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA05-2022
Skills
- ServSafe Managers Certification
- Excellent Customer Service
- POS Operation
- Restaurant Management
- Strong Work Ethic
Timeline
General Manager
Hot Bunz Burger Joint
02.2023 - 12.2024
Shift Manager
Hot Bunz
08.2022 - 01.2023
Shift Manager/Key Holder
Wendys Fast Food
02.2021 - 07.2022
Shift Manager
Wingstop
02.2020 - 01.2021
Crew Member
McDonald's
11.2019 - 12.2020
High School Diploma -
Cordova High School
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