AHMER KHAN
Woodbridge,USA
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
BRINKS INC
Springfield, VA
12.2015 - Current
- Supervised team of route logistics personnel, encompassing drivers, messengers, and guards.
- Managed logistics for driver assignments, facilitating the safe transport of monetary valuables to customers such as banks, credit unions, and restaurants.
- Guided and supported employees through onboarding and ongoing training initiatives.
- Cultivated positive employee relations and a collaborative work environment through transparent communication and clear expectations.
- Monitored and enforced safety standards to guarantee that all route logistics employees operate and return home safely.
- Optimized systems, equipment, and process redesign initiatives to enhance cost efficiency and quality standards.
- Oversaw resolution of customer and employee complaints to enhance satisfaction and operational efficiency.
- Analyzed shipment records to identify and resolve discrepancies, ensuring accurate inventory management.
- Performed detailed spot audits to verify and maintain compliance with established internal guidelines.
- Monitored employee adherence to established standards, fostering a culture of accountability and ownership.
- Maintain ethical integrity and enhance company reputation through consistent delivery of programs and services that meet customer expectations.
Route Supervisor
DUNBAR ARMORED INC.
11.2006 - 12.2015
- Executed timely deliveries of valuables to banks, retail stores, and restaurants to maintain client trust.
- Oversaw functionality and deployment of vehicle-mounted radios and weaponry during field operations.
- Completed shipment reports accurately and in accordance with policy & procedures
- Ensured accuracy and security of cargo and shipments by performing end-of-shift checks in vault.
- Managed transportation routes tailored to meet specific requirements of designated locations, including airports and federal institutions.
- Optimized route planning to ensure timely deliveries and enhance operational efficiency.
- Conducted thorough checks of shipment documentation, ensuring all records met accuracy standards.
- Conducted thorough checks on vehicles to ensure optimal mechanical safety and readiness of emergency equipment.
Education
Associate Degree - General Studies
Foreman Christian College
Lahore, Pakistan05-2000
Skills
- Team leadership
- Analytical problem solving
- Effective time management
- Collaborative teamwork
- Adherence to meeting schedules
- Client requirement analysis
- Cross-functional teamwork
- Pentagon Access Badge
- Bureau of Engraving and Printing Access Badge
- Federal Reserve Access Badge
- Reagan National Airport Access Badge
- Dulles International Airport Access Badge
- BWI International Airport Access Badge
- Department of Homeland Security Access Badge
- Experience in obtaining security clearances
Accomplishments
- Supervised team of 71 staff members, including Vault Managers, Route Supervisors, ATM Coordinators and Recon Processors.
- Collaborated with team of 9 in the development of Route Optimizations.
Certification
- 12/20/2022
- Microsoft Certified PL-900: Power Platform Fundamentals
Timeline
Operations Manager
BRINKS INC
12.2015 - Current
Route Supervisor
DUNBAR ARMORED INC.
11.2006 - 12.2015
Associate Degree - General Studies
Foreman Christian College